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ChapmanBryan's avatar
ChapmanBryan
Brass Contributor
May 07, 2021

Yealink MP56 Microsoft Teams Certified handsets do not sync Outlook contacts

We've deployed a number of Yealink MP56 headsets and cannot get Outlook contacts to sync.  We've attempted just about everything to force a sync, but it appears as though the handsets only display co...
Calling
contacts
Sync
Yealink
Mickkey's avatar
Mickkey
Copper Contributor
Aug 10, 2021
Gotcha.
We are currently on:
Teams version: 1.4.00.19572
Firmware version: 122.15.0.44
Yeah our policy is to just update them as soon as we notice a new firmware update available. Interestingly I'm trying to access the IP interface of the handset i've got next to me and it's stating the site cant be reached despite the phone working fine...
Tried looking at the device logs for it but cant make any sense from that unfortunately.
ChapmanBryan's avatar
ChapmanBryan
Brass Contributor
Aug 10, 2021

Mickkey Interesting, thanks for trying! much appreciated.  We ended up just replacing the Yealink MP56 handsets with the AudioCode C450HD and most, if not all our problems were resolved at our client site.  It has been a three month RMA process going back and forth with Yealink support and engineering team.

  • Alex_SOV's avatar
    Alex_SOV
    Copper Contributor
    Aug 28, 2021

    ChapmanBryan 

     

    Hi, I have also tested a few Teams Phones and do not see any personal contacts on the phone. However I found this in the manual of the Audiocodec C450HD

     

    If a user creates a contact within Microsoft Outlook, their information appears under the
    People app on the phone screen. Contacts in Microsoft Outlook are available in read-
    only mode. While only phone numbers currently appear, users can search on the phone
    for contacts and easily call the people they may email or meet with, using Outlook.

     

    Here's the manual: https://www.audiocodes.com/media/15946/c448hd-c450hd-ip-phone-for-microsoft-teams-users-and-administrators-manual-ver-110.pdf

     

    Can someone confirm?

     

    Thanks S

     

     

    • ChapmanBryan's avatar
      ChapmanBryan
      Brass Contributor
      Sep 14, 2021
      Yes, this is correct. The AudioCodes C450HD resolves contacts and they did sync immediately once the phone has been deployed. The Yealink MP56 has a number of issues, this being on of them. I would stay away from this model, as we've tested the Yealink MP54, and no issues. Haven't gone to the extent of testing the Yealink MP58, but I can imagine for an executive category phone, you get what you pay for. Although the AudioCodes aren't the best aesthetically pleasing phones, they did resolve the majority of our problems we were running into with the Yealink MP56 handsets we deployed. Just to be clear, we did eliminate any potential risks with it being the network or any other external factors.

      Also, be sure to purchase the new C450HD handsets. They just recently released a new model TEAMS-C450HDPS-DBW. This includes dual band WiFi, more internal memory and an external power supply.
  • Mickkey's avatar
    Mickkey
    Copper Contributor
    Aug 10, 2021
    You're welcome, sorry I couldnt help in the end. Glad you've got a solution sorted now though.
    Have a good one.
    Mike
    • dansteers's avatar
      dansteers
      Copper Contributor
      Aug 12, 2021
      Hello

      We have the same issue. Contacts are linked to Outlook in Teams. But they are not available on the MP56 handset. Like the other user above, they appear if they are a speed dial, but I would like all contacts to be viewable on the handset. The issue also means that incoming calls from contacts are not recognised by name on the handset. Only the callers number is shown

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