Yealink T56a - loses expansion after latest update
Hello, Came in the other morning to notice the expansion add on (exp50) is not working on my Yealink T56a phone (also noticed that the main screen is different layout) After trying various thing carry out factory reset Once signed back in the expansion working again Over night it updated to the latest firmware again and the expansion stopped working again. Can you please check into this? Software/firmware that causes the expansion not to work Adamin agent: 1.0.0.202205230848 Firmware: 58.15.0.168 Company Portal: 5.0.5521.0 OEM Agent: 1.15.0.22072211 Teams: 1449/1.0.94.2024062811 Thank you
Teams Room doesn't broadcast video if it's the first to join the meeting
We are a small association spread thinly around the world. We have two Microsoft Teams Room devices in our Washington Office. One is a Poly Studio X30 and the other is a Yealink A30. In both cases, we have experienced a behavior - almost repeatable at will - where, if the X30 or A30 joins a scheduled meeting FIRST - no video is broadcast from the room. But if the X30 or A30 joins SECOND or later - then the video from the room is seen - no problems. Similarly - if someone calls the room directly via Teams - they will see whoever is in the room. However, if the room calls someone directly - or creates a "Meet Now" meeting and adds a user - they will not see the room. This is a terrible bug. I've opened a ticket via our M365 admin portal - but my hopes are not high for that avenue of service. Thoughts?
MP50 / MP54 Yealink Lag
Anyone else have any experience with Yealink ‘lag’ for users answering the phone? Our users upon answering the phone using either a USB MP50 soft phone or even a CAP MP54 seem to have an issue with a 3-5 second lag? Weve been looking into anything FW related but seems to be circulating around Yealinks being a problem? we’re also seeing a few issues with phones continually calling out or just randomly dropping? it’s a new migration we’ve undertaken in the last week and so far we seem to have got a lot in place and it’s working fairly well but the answering lag coupled with these random abandoned calls feels like something more than a teething issue. I’ve read a few similar things on here but would appreciate anyone’s thoughts on this for things we could try? I saw this lightweight calling experience too, what the heck does this actually do?! And is this part of the problem. much appreciated all cheersYealink MP56 Microsoft Teams Certified handsets do not sync Outlook contacts
We've deployed a number of Yealink MP56 headsets and cannot get Outlook contacts to sync. We've attempted just about everything to force a sync, but it appears as though the handsets only display contacts in the Speed Dial list from the desktop client. Has anyone come across a fix for this, or is it just a Teams bug? Microsoft Teams desktop client syncs great, however, those contacts don't sync on the handset.
Business Voice - Yealink not ringing after ending previous call
Good Morning, I've got a client who uses Business Voice with Yealink phones, all working fine except when a user answers a call from the call queue if the main number is called while they are on the phone and they finish the current call they are unable to pickup the new call. The phone doesn't ring so they would need to pick the call up on another handset. Any setting I can adjust so when the users line becomes free they also start getting the new call?
