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Why someone cannot see/chat after leaving the meeting?
Hi folks,
My company has some vendors. I setup the Teams meetings with all of them. They all called in using their company domain emails. After the call ends, one of the vendor always got kicked out and it displays the message saying [Name] no longer has access to the chat. However, other users from other vendors still remain in the chat and can communicate.
The settings from that vendor company is as attachment. And I confirmed they use their company email, not a personal email or join as Guest.
Does anyone know what the issue is?
Credmontgo Hello again, finally I have access to all work related stuff and here's the official info about the roadmap id Microsoft 365 Roadmap | Microsoft 365
A participants access to meeting chat will be dependent on how they were invited to the meeting:
- Who can see the chat for a single meeting?
- People who are invited to the meeting or forwarded the meeting invitation after it is scheduled have access to the chat before, during, and after the meeting (up to the 1000-person limit).
- People who are added to a meeting after it starts using the Invite someone field on the Participants pane (or are provided the meeting join coordinates in another way) will have access to the chat from the time they join to the time the meeting ends. They will not be able to see chat that takes place after the meeting ends.
- Who can see the meeting chat for a recurring meeting series?
- People who are invited to the full series have access to the chat before, during, and after the meeting (up to the 1000-person limit).
- People who are forwarded the invite of a single occurrence of the series or added to a meeting after it starts using the Invite someone field on the Participants pane (or are provided the meeting coordinates in another way) have access to the chat from the time they join to the time that meeting instance ends. They will not be able to see chat that takes place after the meeting ends.
Note: These changes do not impact channel meetings.
- Who can see the chat for a single meeting?
32 Replies
- So I see that this post has been made in 2021 and it's now 2023 with no real progress made towards any type of solution. Personally I don't care that I can't go back and see the content, or see the stuff other peoples wrote although I can see it being an issue as stated by others.
What I don't understand is why remove the information from history? I mean, don't we have a right to that basic information? We participate in a call, we leave a call and there is no record, no history, nothing that signifies I was in a meeting that day with x company, how long the meeting took, etc.
I think these are basic things that do not infringe on any security policies etc that companies are running. I understand policies all differ greatly, but we should be able to get a CLEAR AND ACCURATE report when we look at our call history. That is literally the one thing I just don't understand.
I was trying to look back for one of my clients to see all the different calls that we've had, the duration, etc for billing confirmation purposes and I have 0 RECORDS. I have no idea how much time I've spent in calls with said customer.
This is BY FAR the worse feature you could have rolled out with such a "basic" and "general" approach for all your users when in-fact it's very clear that all MS users are utilizing the system differently, one way or another.
Can we PLEASE enable the feature to at least see the call logs. I just ran into the same problem, basically.
It is as simple as having had a call with someone that put extra contact information into the chat.
After the call I was no longer able to access the chat and copy that information.
Not even by rejoining the call. I didn't see any other options to do so.
I was in the call as a guest user by an invitation link. Which is the most common way.
Complicating the situation even more. I had the conversation on my phone. I was briefly able to access the chat afterwards (I don't recall how), but that got lost when the application went to the background. I also tried to do the same thing on my PC, to no avail.
Very annoying.
I just want to be able to reopen the chat afterwards. For READING, not even to continue it.- ChristianJBergstrom The launched change does not appear to affect outside participants who connect through a browser to Teams as a "guest" to the network. E.g. a gmail participant is sent the invite, clicks on the link and is brought to a guest teams login for the corporate account and uses their credentials to connect. The invited participant can connect to the meeting while the meeting is active, however after the meeting completes (including recursive meetings) only individuals in our organization (non guests) are able to continue to see and use the meeting chat. Those participants whom connected from outside networks via the browser to our corporate teams site are unable to access the meeting chat, although they can still utilize the corporate teams application via the browser to communicate with other individuals within the system. They can "rejoin" the meeting to enter "temporarily join the chat" again afterwards but it ties up their machine as "in a meeting".
I should note that these individuals can access some older recursive meeting chats without this issue.- This article was recently updated to further explain the behavior https://support.microsoft.com/en-us/office/chat-in-a-teams-meeting-64e2cb91-8a11-4781-94ea-fbb23f2b922f
- Well something is awry here, as this new feature is having some unintended consequenses. Here is what happened to us today. Our admin had a group of 70 on an outlook teams appointment and had added them using an office365 group a few months ago. We have been using the meeting chat for months. Today she add a conference room to that appointment from outlook. Once she did that it took everyone's right's away to the meeting chat. When joining the meeting they were then added as temporary users, and once everyone left the meeting, they could no longer add to the chat. I am assuming this is some bug. The workaround fix was to manually add users one my one, rather than using the group. Deleting and re-adding the group to the appointment didn't change the access to the chat.
- Apparently external users tend to join when they are logged into their own organization's Teams. Even though the email is same, their identity is not.
- I was told this morning that Microsoft introduced a new deficiency on purpose that intentionally removes external users from meeting chats when a meeting ends. I'm struggling to find more information about this, including whether this "feature" can be disabled in Teams Admin.
We use the chat feature extensively during meetings. it is very frustrating that after a meeting's call portion ends, Teams now decides that the conversation should be over -- but only for external participants. This is probably done in the name of security, but it is seriously getting in the way of how we operate.- Well, look above. I even linked to the roadmap id. Just add them to the original invite not using only the meeting link.
- Yes. I read that:
"Microsoft Teams: Update to meeting participant's access to meeting chat
People added to a meeting via a meeting link and were not added to the original meeting invite will no longer have access to chats, files, notes, and other meeting content after the meeting ends. They will continue to have access to meeting assets during the meeting but lose access once the meeting ends.
Feature ID: 68853
Added to Roadmap: 11/4/2020
Last Modified: 4/30/2021
Tags: General Availability, Microsoft Teams, Worldwide (Standard Multi-Tenant)"
It doesn't apply to my problem. I scheduled a meeting for this past Friday that included an external user on the original meeting invitation (Teams Meeting scheduled from within Outlook). As soon as the call portion of the meeting ended, he was removed from the meeting chat. Meanwhile, an internal user who was not on the original invitation, that we added to the call in progress, stayed on the meeting chat and contributed to it.
This is either not a good feature or it's not working as described above. Either way, the behavior of the software now makes it harder to communicate with stakeholders.
- Hi, were all of the vendors added to the original meeting invite? Could perhaps be a behavior due to this release, if your tenant is an early bird https://www.microsoft.com/en-ww/microsoft-365/roadmap?filters=&searchterms=68853
