Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

Why someone cannot see/chat after leaving the meeting?

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New Contributor

Hi folks,

 

My company has some vendors. I setup the Teams meetings with all of them. They all called in using their company domain emails. After the call ends, one of the vendor always got kicked out and it displays the message saying [Name] no longer has access to the chat. However, other users from other vendors still remain in the chat and can communicate. 

 

The settings from that vendor company is as attachment. And I confirmed they use their company email, not a personal email or join as Guest.

 

Does anyone know what the issue is?

27 Replies
Sorry to hear that. Is this happening for all users scheduling in your org? What meeting option setting for chat is set when scheduling? (enabled, in-meeting only).

If you're an admin you should open up a support ticket with the official support. Please update the conversation when they reply.

Do note that it's still rolling out. Could be related to that.
Apparently external users tend to join when they are logged into their own organization's Teams. Even though the email is same, their identity is not.
People that are in an exchange group, where the group as a whole is invited to the meeting also cannot access chat messages posted after they have left, while they actually were invited. That seems like an unforeseen side effect (or bug) of the change. Like for forwarded invites (non recurring), they should have full access.
Hello Therese - can you share the link to the discussion on that site please? Tried searching and can't locate it. This is a huge issue - the comments here a just a tiny tip of a large iceberg. We have spent quite a lot of time trying to work out what the heck is going on with this issue.
And how was the meeting chat setting being configured for this meeting?
Well something is awry here, as this new feature is having some unintended consequenses. Here is what happened to us today. Our admin had a group of 70 on an outlook teams appointment and had added them using an office365 group a few months ago. We have been using the meeting chat for months. Today she add a conference room to that appointment from outlook. Once she did that it took everyone's right's away to the meeting chat. When joining the meeting they were then added as temporary users, and once everyone left the meeting, they could no longer add to the chat. I am assuming this is some bug. The workaround fix was to manually add users one my one, rather than using the group. Deleting and re-adding the group to the appointment didn't change the access to the chat.
We have the same frustrating experience, and it seems that there is no workaround other than the crazy manual waste which wasn't necessary before this feature was introduced. Does anybody know how to report this as a new bug?
There is nothing worse than finding out a new bug you’ve found in the software is being referred to as a new “feature” by the company that intentionally added it. All that I think we need/want is a toggle somewhere, even at the admin level, that can disable this new behaviour.