Forum Discussion
Visual voicemail for Microsoft Teams Shared Devices license
It was mail flow rules that were stopping VM to appear on Teams client and as a result on SIP phones.
A mail flow rule was there in place which was adding signature to all the emails including the ones received for voicemail. After we added an exception to exclude emails having attachment audio.mp3, any new voicemail started to appear on Teams client as well as on the hardphones.
We are experiencing an issue with VM on Shared Device license as well.
People can leave a VM - Teams Activity will show that there is a VM, but if you go to Calls, Voicemail, there are no new VM appearing after Aug 28th. this is happening both on the physical teams phone and on the Teams app online.
If you go into Outlook online you can see the voicemails, they show up as unread after August 28th and before that all show as read. There seems to be something stopping the Teams app from getting access to the Voicemails from Outlook.
I have a case open for two weeks with Microsoft, but no resolution yet.
It was mail flow rules that were stopping VM to appear on Teams client and as a result on SIP phones.
A mail flow rule was there in place which was adding signature to all the emails including the ones received for voicemail. After we added an exception to exclude emails having attachment audio.mp3, any new voicemail started to appear on Teams client as well as on the hardphones.
