How to set voicemails to go to a Call Queue Team Channel
I'm setting up a new call queue and AA for our front desk and I see in the Channel I have setup for calls to get routed to a voicemail tab but there appears to be no way to actually send calls here either in the AA or call queue in the Teams admin page. And as usual there is 0 how to from MS on this just heres all the settings just figure it out, without going into all the gotcha's built into the system. Yes I know I can send this to a personal or group email box that is not what I'm trying to do.
Voicemail not visible in Teams under call tab.
Hi, Being new to this Microsoft world I have a question that I can’t seem to find an answer on I any forum. So what am I missing when I can´t see the voicemails for the Call Queue in the Team under the Calls tab.? The call queue are pointing to a Team and that works fine and after business hours the call go to voicemail on the same Team and that is also working fine I get the voicemail under groups in Outlook but not in the Teams client under the Calls tab. In here I can only see incoming and outgoing calls. Any ideas.?
Voice enabled channel shared voicemail tab reactions/emojis
The whole voice enabled channel deployment has a lot of shortcomings. From no missed calls, or not seeing answered calls from other users. It seems voicemail is no exception. You can mark a voicemail as read but it only shows as read for you. With no way to delete shared voicemails through the Teams app, it makes it onerous and almost impractical to manage through Teams. One suggestion to help manage this would be to allow reactions or emojis on call/voicemails. So people can show, Hey such & such has reacted: :wrench: and is working on this voicemail :white_heavy_check_mark: and has actioned this voicemail
Teams Voicemail removes a digit from the callback number for 570 area code
If someone calls an employee on Teams and leaves a voicemail; the callback number in Teams will be missing the '0' (zero) in the 570 area code. This does not happen for other area codes, and it will not happen if the caller does not leave a voicemail. Example. Call from 570-xxx-xxxx leaves a voice mail. The call history phone number and callback number will be 57-xxx-xxxx (and obviously will not work.) This appears to be happening for all employees in a single tenant. Any ideas?Voicemail configuration
If I in (MS Teams -> Settings -> Calls -> Configure voicemail -> Text-to-speech customized greeting option) type a custom greeting and click OK, the new settings are activated. But if I open the Configure voicemail settings again, I don't see the custom greeting I just typed. I tried with Windows client v1.4.00.29469 and from https://teams.microsoft.com, same result is this a known error?Teams Call Queue Voicemail Transcription
Hi All! Teams Voice has been great so far! I do, however, have a challenge currently with Call Queue Voicemail Transcription. The voicemail makes it over fine, and it is transcribed but.... The transcribed voicemails sometimes have our 'outside email' warning on them. It seems there are smtp sources for the transcribed messages? Does anyone know where I can obtain that information so I can exclude them from the warning? We already have @amer.teams.ms but there must be others? Below in the green box is one of the examples of our transcribed voicemails with smtp warning from our email config. Thanks in advance for your help!
