Forum Discussion
Verify identity not working
Hello Teams is not allowing me to log in anymore and asking to verify my identity. As I get no code I changed my password. When trying to sign in, it asks for my password twice but asks if I get a c...
Hi LG_Consulting
Ok,
1.) Can you get in to the web experience at https://teams.microsoft.com or is this impacting there too?
2.) Are you on the business version of Teams or Free?
The code being asked for should go to your mobile phone. This is usually in place when you have Multi Factor Authentication added. If this is not happening it could be because the phone number in your Office 365 profile is the wrong one or there is an issue with the SMS service. The quickest and recommended way to resolve is this
1.) Have your admin login to Office/Microsoft 365 and temporarily disable MFA on your account in the Microsoft 365 admin centre then re-enable it
2.) When you login to https://login.microsoftonline.com this ought to trigger a page where you confirm your phone number for MFA security validation messages to go
3.) The messages should come through to your phone
In fact, a better way than using codes is to use the Authenticator App
https://docs.microsoft.com/en-us/azure/active-directory/user-help/security-info-setup-auth-app
Hope that helps
Best, Chris
Ok,
1.) Can you get in to the web experience at https://teams.microsoft.com or is this impacting there too?
2.) Are you on the business version of Teams or Free?
The code being asked for should go to your mobile phone. This is usually in place when you have Multi Factor Authentication added. If this is not happening it could be because the phone number in your Office 365 profile is the wrong one or there is an issue with the SMS service. The quickest and recommended way to resolve is this
1.) Have your admin login to Office/Microsoft 365 and temporarily disable MFA on your account in the Microsoft 365 admin centre then re-enable it
2.) When you login to https://login.microsoftonline.com this ought to trigger a page where you confirm your phone number for MFA security validation messages to go
3.) The messages should come through to your phone
In fact, a better way than using codes is to use the Authenticator App
https://docs.microsoft.com/en-us/azure/active-directory/user-help/security-info-setup-auth-app
Hope that helps
Best, Chris
I have a small business Microsoft account and I am the administrator. I was timed out and had to resign in and the verification of identity call goes to our business phone which is now a VoIP line. I answer it and it says "We cannot sign you in at this time. Please try again later." There is no other options to verify.
I am stuck in a loop and nothing online is helpful as I AM the administrator and that is the account I cannot verify.
Help!!
😞
Tiffany
