Forum Discussion
user no longer automatically added to org-wide team
Currently our new users are no longer added to one specific org-wide team. We have 2 teams, a General purpose and a Specific purpose change that are set to be organisation wide. While the newest ,the...
There could be a few reasons why the general purpose team is not functioning as expected. Here are some steps to troubleshoot the issue:
1. Check Team Settings:
- Make sure that the general purpose team is still designated as an organization-wide team in its settings.
- Verify that the "Automatically show this team" option is enabled in the team's settings.
2. Membership Type:
- Confirm that the membership type for the general purpose team is set to "Org-wide" in the team's settings.
3. Membership Management:
- Ensure that the team's membership management settings allow members to join freely without requiring approval.
- Check if the team is set to allow new members to join by using a code or invitation link.
4. Hybrid Environment Considerations:
- In a hybrid environment, user management might be influenced by the synchronization between your on-premises Active Directory and Azure Active Directory (AAD). Ensure that new users are being correctly synchronized from your on-premises AD to AAD.
5. Review Team History:
- The fact that the team was originally private and later converted to organization-wide might have led to some unintended configurations or settings. Review the team's history and any changes made during the conversion process.
6. Check for Updates:
- Ensure that your Microsoft Teams client, as well as any associated services like SharePoint and AAD, are up to date. Sometimes, issues can be resolved by installing the latest updates.
7. Contact Microsoft Support:
- If you've gone through the above steps and the issue persists, it might be helpful to contact Microsoft Support. They can provide more in-depth troubleshooting and assistance based on your specific environment.
8. Consider a New Team:
- As a last resort, you might consider creating a new organization-wide team and migrating content from the existing general purpose team. This could help ensure that all settings are aligned with your current requirements.
Remember to always exercise caution when making changes to settings, especially in a production environment. It's a good practice to test any changes in a controlled environment before applying them to your live teams.
If you're unsure about any steps or if you're concerned about potential impacts, it's a good idea to involve your organization's IT department or Teams administrator to assist with troubleshooting and resolving the issue.
1. Check Team Settings:
- Make sure that the general purpose team is still designated as an organization-wide team in its settings.
- Verify that the "Automatically show this team" option is enabled in the team's settings.
2. Membership Type:
- Confirm that the membership type for the general purpose team is set to "Org-wide" in the team's settings.
3. Membership Management:
- Ensure that the team's membership management settings allow members to join freely without requiring approval.
- Check if the team is set to allow new members to join by using a code or invitation link.
4. Hybrid Environment Considerations:
- In a hybrid environment, user management might be influenced by the synchronization between your on-premises Active Directory and Azure Active Directory (AAD). Ensure that new users are being correctly synchronized from your on-premises AD to AAD.
5. Review Team History:
- The fact that the team was originally private and later converted to organization-wide might have led to some unintended configurations or settings. Review the team's history and any changes made during the conversion process.
6. Check for Updates:
- Ensure that your Microsoft Teams client, as well as any associated services like SharePoint and AAD, are up to date. Sometimes, issues can be resolved by installing the latest updates.
7. Contact Microsoft Support:
- If you've gone through the above steps and the issue persists, it might be helpful to contact Microsoft Support. They can provide more in-depth troubleshooting and assistance based on your specific environment.
8. Consider a New Team:
- As a last resort, you might consider creating a new organization-wide team and migrating content from the existing general purpose team. This could help ensure that all settings are aligned with your current requirements.
Remember to always exercise caution when making changes to settings, especially in a production environment. It's a good practice to test any changes in a controlled environment before applying them to your live teams.
If you're unsure about any steps or if you're concerned about potential impacts, it's a good idea to involve your organization's IT department or Teams administrator to assist with troubleshooting and resolving the issue.
