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Alex_SOV's avatar
Alex_SOV
Copper Contributor
Aug 17, 2021

Use contacts from O365 in Teams

Hi There,   I have read some information on this already however I am quite confused and need some clarification to understand what is possible.   All our employees are in O365 with a dedicated T...
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Microsoft Teams
  • LinusCansby's avatar
    LinusCansby
    Aug 26, 2021

    Alex_SOV The contacts that you see in the Calls app in Teams should be the same as you have in your personal outlook mailbox.

     

    If you have multiple numbers assigned to a contact you should be able to right-click on the number and select one of the other numbers to call from the drop-down list.

     

    If you added the contact to Speed dial you should see all numbers when you click the the down arrow next to the phone icon.

     

Alex_SOV's avatar
Alex_SOV
Copper Contributor

LinusCansby 

 

Thank you very much for support and help.

You are absolutly right, the click on the mouse button did it and I can see all numbers assigned to it.

 

The contacts that you see in the Calls app in Teams should be the same as you have in your personal outlook mailbox.

Ok just to confirm: That means it is a local sync between outlook and Teams on this specific device - right? I wonder why this is not synced between the O365 contacts (of the user) like it is done with the calendar?

 

I am asking this because I also have a Teams Phone here (it's a certified Teams device from Crestron). The Teams phone of course does not have a local Outlook installed to sync with. So there's no chance to also use the contacts here. I assume that's the case with all Teams Phones/devices which are not on Windows.

 

Thanks S

 

  • Alex_SOV's avatar
    Alex_SOV
    Copper Contributor
    Aug 28, 2021

    LinusCansby 

     

    Ok thank you very much - after reading the USer Voice I now understand.

    However (and I can just confirm the USer Voice) - this is  totally useless. Of course I want to have my personal contacts on my personal phone. Not the contacts from GAL (at least not as the only option) or any contact I have to manually add in Teams.

     

    I will return the device and try in a few month again - but I fear this is not really focus of Microsoft as the USer voice already exists since 2019 and nothing changed for about 2 years.

     

    Thanks S

  • Alex_SOV's avatar
    Alex_SOV
    Copper Contributor
    Aug 28, 2021

    LinusCansby 

     

    Hi,

     

    i just found this in the manual of another Teams Phone (AudioCodec C448HD)

     

    If a user creates a contact within Microsoft Outlook, their information appears under the
    People app on the phone screen. Contacts in Microsoft Outlook are available in read-
    only mode. While only phone numbers currently appear, users can search on the phone
    for contacts and easily call the people they may email or meet with, using Outlook

     

    You can read this here:

    https://www.audiocodes.com/media/15946/c448hd-c450hd-ip-phone-for-microsoft-teams-users-and-administrators-manual-ver-110.pdf

     

    So I wonder if it's really Microsoft that did not implement the contacts or if the vendor of the Phone did not integrate all features.

    Any idea? Did someone thest this phone?

     

    Another qestion that came up:

    It is synced from Outlook to Teams, not depending on your client. You can open Teams web app too, https://teams.microsoft.com, and see the same contacts.

     

    I am not sure but I do not find any contacts in the web app.

     

    Thanks S

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