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Upload failure for files from device (desktop)

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Occasional Contributor

Every time I try to upload file it shows that the upload has failed in msteam (files tap-channel). Anyone knows how to fix this?

3 Replies
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Hi @LujainKamal ,

 

So just to confirm, you are trying to upload a local file on your machine by way of the Files tab of a Channel?

 

If so we know we are looking to SharePoint Online. So my first question would be, do we know if anyone has changed the permissions on the underlying SharePoint Online site? Such as perhaps you have Read Only access.

 

To test this, I would click on the Open in SharePoint link via the Files tab and see how far you get in SharePoint Online. You may also find that you get a more meaningful error when going directly via SharePoint.

Let me know if still not working and of any exact errors you received along the way please?

 

Thanks

 

Henry

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Hello@henryarphillips365 ,

Yes, correct. I've been given the edit access and all team members have the same issue in our team. When trying to upload the file, it shows an "Sorry, there was a problem uploading this file. Please try again." without mentioning anything else.

 

And when I try to upload the file in sharepoint as you mentioned by clicking on Open in SharePoint. It shows as if I check-out the file. When I try to check-in the file, this message shows "The list item could not be added or updated because duplicate values were found in the following field(s) in the list: [Status].".

 

I would like to note that we also have missing metadata for our files. I found out that I had to open the files in SharePoint and click on "Edit all" to fill in missing information, then save it. Sometimes this works, other times it doesn't.

 

Thanks for replying. If you know anything that can help me, please share your thoughts and suggesstions.

 

Best Regards,

Lujain Kamal

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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Ah OK, so you have identified the problem.

Unfortunately this is not a Teams issue as such as Teams just makes use of SharePoint. So if you are having issues in SharePoint, it is not going to get any better within Teams.

So someone has made modifications to the default Documents library, which for the best Teams experience is probably not advisable.

What I would recommend for future Teams, is that if a customised SharePoint Doc library is required, then either surface a SharePoint site via a Tab and interact with it on the page or add in an additional Document Library but leave the files tab default Documents library as is.

Back to the current issue, I would be looking to the modifications that have been made.

Thanks

Henry