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davidashworth's avatar
davidashworth
Copper Contributor
Jun 19, 2022
Solved

Updating an existing Auto Attendant

Hi all,   I have been looking and cant find specific help on this subject. Ive seen loads of posts to create new AA's but not really to change an existing one. The scenario is that i want to update...
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  • AndresGorzelany's avatar
    AndresGorzelany
    Jun 20, 2022

    davidashworth 

     

    This is a quick example i made, 

     

    $attendantName = 'AA_BV_01'
$aa = Get-CsAutoAttendant -NameFilter $attendantName | Where-Object Name -eq $attendantName


$content = Get-Content "C:\Message.wav" -Encoding byte -ReadCount 0
$audioFile = Import-CsOnlineAudioFile -ApplicationId "OrgAutoAttendant" -FileName "Message.wav" -Content $content


$greetingPrompt = New-CsAutoAttendantPrompt -AudioFilePrompt $audioFile

$aa.DefaultCallFlow.Greetings=$greetingPrompt


# save the config
Set-CsAutoAttendant -Instance $aa

     

    The key is to save the changes to the $aa object

     

    s

davidashworth's avatar
davidashworth
Copper Contributor
Jun 20, 2022
thank you - that works perfectly. I was missing the part

$aa.DefaultCallFlow.Greetings=$greetingPrompt
  • davidashworth's avatar
    davidashworth
    Copper Contributor
    Jun 27, 2022
    Hi Andres,

    Have you ever tried to update the audio for an auto attendant using flow and either a form or power app? Seems there is a trick to passing the audio file from the form\app to the runbook. Ive tried various suggestions from other forums but not really getting anywhere. Or perhaps you know of a forum i can have a look at?
    Thanks,
    David