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Chiamaka's avatar
Chiamaka
Copper Contributor
Apr 02, 2020
Solved

Unable to start Teams live event

I successfully schedule a live event but when its time for it to start, the start button is grayed out.

 

Anyone know how I can fix this. Its quite urgent.

  • @Chiamaka 

     

    Below is the screenshot. how to start the live session.

    once you join as a "Producer" click "share" on the bottom right.

     

     

    then click the window you want to share it as per below 

     

     

    In my case, I Select "Word File". once you select the file you will see the below screen.

     

     

     Click on the "Content" to Enable "Send live" button.

     

     

    then click "Send Live" to enable "Start" Button. 

     

    I hope this will resolve the issue.

     

    Good Luck...

     

     

     

     

  • Chiamaka's avatar
    Chiamaka
    Copper Contributor

    I have been able to resolve this. 

    The reason for this is Microsoft Teams uses Microsoft Stream for Live events and you need to allow the users in Microsoft stream to create live events.

     

    To do this navigate to Stream Admin portal, https://web.microsoftstream.com/admin

    From the Stream admin portal, click on “Live events”.

    From the Live events menu, in the “search people and groups” select the user you want to allow to create live event. Then click on Save at the bottom of the page.

     

    Now that you have assign the user with access in Microsoft Stream to broadcast a live event, let’s go back to the Teams client and complete the liven event meeting creation.

    • nano_beats's avatar
      nano_beats
      Copper Contributor

      Chiamaka 

      Thank you for the solution, which seems to be right.
      Nevertheless I followed all the steps and activated Stream for specific users, but still cannot start an event.

      Any ideas?

      Thank you!

      • Wamiq_Anwar's avatar
        Wamiq_Anwar
        Copper Contributor

        @Chiamaka 

         

        Below is the screenshot. how to start the live session.

        once you join as a "Producer" click "share" on the bottom right.

         

         

        then click the window you want to share it as per below 

         

         

        In my case, I Select "Word File". once you select the file you will see the below screen.

         

         

         Click on the "Content" to Enable "Send live" button.

         

         

        then click "Send Live" to enable "Start" Button. 

         

        I hope this will resolve the issue.

         

        Good Luck...

         

         

         

         

  • HildurB's avatar
    HildurB
    Copper Contributor

    Chiamaka  - just to be a 100% sure - you are using the desktop app? and listed as producer? 

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