Forum Discussion

kumarvivek's avatar
kumarvivek
Copper Contributor
Aug 06, 2020

Unable to setup my Teams account

Hi Community   I recently wanted to try Microsoft Teams for collaboration, but it seems when I login or signup we get the error "Someone has already set up Teams for your organization". No one has ...
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HenryPhillipsNimbitech's avatar
HenryPhillipsNimbitech
Bronze Contributor
Aug 06, 2020

Hi kumarvivek ,

 

There are a few things you can check in the first instance:

 

1. Is you same work UPN/Email associated with a personal account that has signed up for Free or Personal Teams? If so, disassociate and try again.

 

2. It could just be a case that maybe initially your Org didn't want to role out Teams and turned off the licensing option? So I would ensure that Teams is enabled against your account.

 

Let me know how you get on?

 

Thanks

 

Henry

kumarvivek's avatar
kumarvivek
Copper Contributor
Aug 06, 2020

HenryPhillipsNimbitech 

 

Hi

 

Thanks for the response. 

 

1) I don't see any accounts linked with my official account (I hope linked accounts comes below when clicked on accounts). Do you have link where I can check my account list?

 

2) No licence was turned off, we recently started trying Microsoft productivity tool, we have some Azure setup with domain in Azure AD.. I hope that doesn't creates problem.

 

Thanks for trying to help.

  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Bronze Contributor
    Aug 06, 2020

    Hi kumarvivek ,

     

    When you say setup domain in Azure AD, could you expand on this as Azure AD is not a problem and is essential to all Microsoft Cloud services. So when you say setup, do you mean you just added in a custom domain? Or you are making use of Azure Domain Services, however that is more for VMs and should not really come into play here. Or have you done something else.

     

    The linked accounts I was referring to is more where you say have a *@outlook.com and you have linked your *@company.com account. https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/someone-has-already-setup-teams

     

    So it could just take one person at *@company.com to sign up for say the free version of Teams and that domain is now associated with a Teams Org and now in use.

     

    Thanks

     

    Henry

    • kumarvivek's avatar
      kumarvivek
      Copper Contributor
      Aug 06, 2020

      Hi HenryPhillipsNimbitech 

      We have a very basic setup of Azure AD which uses custom domain for our internal employees (to access Azure resources) and we have another tenant Azure AD B2C for consumer apps. I agree with you that this should have no impact, just wanted to inform where ever we use this domain.

      Also I don't believe any outlook account is connected with my work account.

       

      What if someone in organization tried teams and whole domain is now marked as utilised, who can help us in resolving it? I am sure, no one in the team at the moment has access to Teams.

       

      Thanks

      • HenryPhillipsNimbitech's avatar
        HenryPhillipsNimbitech
        Bronze Contributor
        Aug 06, 2020

        Hi kumarvivek ,

         

        Your best course of action is to raise a support case with Microsoft via your M365 admin centre.

         

        Thanks

         

        Henry