Forum Discussion
The Chat Notification Badge That Won't Die
I know there's another thread on this, but literally none of those solutions worked, so I'm a starting a new thread.
My chat notification won't go away. All of my chats are read. Here's everything I've done to fix this already (note- It's a corporate computer so I can't mess with the anti-virus):
- Signed out of the app every (desktop, web, phone)
- Restarted my computer
- Cleared the cache data from all 13 different locations
- Changed the setting to close the app when I shut down
- Closed it in the Task Manager
- Turned off all of my notifications
- Clicked on every chat I've received over the last week
The only thing that seemed to maybe be the culprit was a very large company meeting and I was the last to leave. There was a lot of chat in that meeting, though I didn't participate in any of it. The reason I think this was when I went to log into to Teams from my browser, as I started to type "Microsoft Teams" I noticed in the suggested sites that there was a chat message from that meeting. So obviously I've left the meeting. I've deleted that chat. I've even left the teams channel that hosts those meetings.
For what it's worth, I don't have any notifications on the phone app (android). It's just on the desktop and the web.
Please, for the love of god, help. It's slowly driving me insane and I don't have the mental capacity to deal with anything else that makes me insane during quarantine. 🙂 *jk- I'm fine. It's a joke*
NMSAZ the notification badge was stuck for me as well.
The way I found out what was the unread message:
- Go to Activity
- Filter the unread notifications
- Click each of the channel activities which are from the culprit channel
Strangely for me, only this thing worked, as it turned out that the unread message was a `@` mention and it was deleted. I even tried going to the top of the channel chat but you can "read" a deleted message 😂.
- Thank you, I had an unread message that had been deleted!
- Worked like a charm
piyushkmr-ak Thank you, your fix worked. It was driving me nuts!
Unlucky.
Update: So I FINALLY cleared it. I don't know why, but I've always cleared all of my notifications and I didn't have this issue until recently, but out of sheer desperation, I decided to scroll through all my chats and found a "Who is" chat that was marked as unread from (April!!!).
So I don't know why all of the sudden the chat from April suddenly because "unread", but I've never been happier to see a green checkmark at the bottom of my screen.
- Thanks, had the same problem. It was so irritating to see the chat notification without any unread chat. I could not even find any unread chat in the activity filter. I had to actually scroll through every chat finally found the culprit. It was a team meeting that I did not attend around 2 months ago. Not sure why it suddenly got tagged as unread. I guess it's something that happened post the latest update.
This is what worked for me to remove the number from the Teams icon in the Taskbar.
1. Go to Windows Settings > Personalisation > Taskbar. Under Taskbar items, set Chat to On.
2. Click the Chat icon on the Taskbar.
3. If the ... (What's new and more) button at the top right of the Chat window is showing a red (or some other colour) dot, then this is the issue. Click the ... button and select What's new from the popup menu. The badge number on the Teams icon should now have disappeared.
So, it seems that Teams displays a badge number on the Teams icon in the Taskbar when there is a notification of something new in the What's new section. However, I could not find any way to see this notification or display the What's new menu from within the Teams app itself. It seems to only be accessible via the Chat app. Go figure!
I had this problem on two of my Windows 11 computers and this solution worked on both of them.
- I've already thanked you on the other thread, but I'm here, thanking you again... Thanks!
Graymatter you nailed it! Thank you!
I tried to go through each filter and did the /unread trick in search and it returned nothing, but I still have the badge on the chat on my app. Any other thoughts? Its driving me nuts!!!
RJKinsman thank you SO much for this. I logged on this morning to find a phantom chat notification that was driving me insane, and I couldn't get rid of it. Or find where I could filter the unread messages. This worked - the notification was from a group chat I was accidentally added to, and promptly removed from, in September?! Strange.
- This is correct way to find and clear unread notifications. Thank you very much, your video explanation has saved me lots of headache!
- Signing out and back in worked for me.
Hi guys,
Upgrading to Windows 11 last week and this is literally my only issue - I just can't clear the '1' for the taskbar icon for Teams... I've uninstalled and re-installed a couple of times. Just the downloadable .exe.
My Feed is clear as you can see.
I get this when I try and download from the MS Store:
And advice?
Thanks.
- Hi, iOS app every few weeks show unread message as badge count … if switch from one account to another often the badge count also switches to the account not being used…
Fix to reset this seems to be to open Activity tab on each account and simply change a filter to C say unread then back to all then it goes away for me…
Microsoft can you please fix this as it is a bug and take up our time as we do not know if a new message has really arrived as it may already be showing unread messages but that is untrue
PeterJSY I have the same problem (I use Teams on an iPad though, so it might be different), so I checked for unread messages, but there wasn’t any. So now I’m back to square one.
