Forum Discussion

NMSAZ's avatar
NMSAZ
Copper Contributor
Jun 15, 2020

The Chat Notification Badge That Won't Die

I know there's another thread on this, but literally none of those solutions worked, so I'm a starting a new thread.   My chat notification won't go away. All of my chats are read. Here's everythin...
Chat
microsoft teams
Notifications
Ken_Stewart's avatar
Ken_Stewart
Copper Contributor

lisaalbert0279 any luck? I have a brand-new Win 11 Home machine, and the icon has been active since I first signed in. I've gone through all filter suggestions above and tried to clear it with the web application. My total activity is one test chat.

Dr4hkc3's avatar
Dr4hkc3
Copper Contributor
Mar 18, 2022

Ken_Stewart

Hi Ken, I had the exact same issue on my new Win 11 notebook. I fixed it by locating the local cache folder of the free MS Teams app and deleting all its contens. It can be located here:
"C:\Users\[your_user]\AppData\Local\Packages\MicrosoftTeams_[some_numbers_and_letters]\LocalCache\"
First I stopped the Teams app via the hidden icons in the taskbar, then I deleted the contents of the local cache folder and restarted Teams. The ghostly notification did not reappear.

  • Ken_Stewart's avatar
    Ken_Stewart
    Copper Contributor
    Mar 18, 2022

    Dynamite, Dr4hkc3, that did the trick. Ya gotta love the nuclear option.

  • JavaPeg's avatar
    JavaPeg
    Copper Contributor
    Mar 18, 2022

    Argh! Didn't work for me. Are there any other caches that might need to be deleted.
    I have WIN 11, M365 for family, teams for home. I've completely uninstalled and reinstalled the app. The badge appears even after the initial setup when there are literally no chats in the list.

    • Ken_Stewart's avatar
      Ken_Stewart
      Copper Contributor
      Mar 18, 2022
      I've got the same configuration, JavaPeg. All I can suggest is that you make sure you delete all subfolders in the . . .\LocalCache folder that Dr4hkc3 pointed us to. In my case there are three: Local, Microsoft, and Roaming.
      • JavaPeg's avatar
        JavaPeg
        Copper Contributor
        Mar 18, 2022

        Ken_Stewart  Yep, I'd done that and no idea why that wasn't enough.

        I went scorched earth - totally uninstalled. Deleted the caches. Cleared files 3 ways (storage, Disk Cleanup w/system files, support assist for dell). Restarted. Fresh install.  That seemed to finally fix it!

  • markyboyd's avatar
    markyboyd
    Copper Contributor
    Mar 14, 2023
    worked for me thank you sooo much 🙂
  • ahanses's avatar
    ahanses
    Copper Contributor
    Apr 17, 2023

    Dr4hkc3 

     

    This fixed my long-standing issue with the count stuck at 1 on Windows 11 for Microsoft Teams

  • slipd's avatar
    slipd
    Brass Contributor
    May 08, 2023
    I'm not seeing this path? Nothing Teams related at all by the looks...
  • GraftonMotion's avatar
    GraftonMotion
    Copper Contributor
    May 11, 2023
    I thought I was onto a winner with this one but unfortunately the icon badge still stares at me with it's unforgiving eyes.
  • wcdnrockwell's avatar
    wcdnrockwell
    Copper Contributor
    May 16, 2023

    Thank you Dr4hkc3! This has now been saved a solution for the stupid notification problem!

  • maets's avatar
    maets
    Copper Contributor
    Jun 28, 2023
    This seemed to work at first - but after the teams app prompted me to sign back in the notification was back 😞 My solution was to visit teams https://teams.live.com/ - click the "download the windows app" link, install the app from the installation file and use the "Microsoft Teams (work or school)" app that it installed instead (I then uninstalled the one that came with Windows 11).
  • AlixK1701's avatar
    AlixK1701
    Copper Contributor
    Jul 21, 2023
    Thank you! That worked. Was driving me nuts not being able to get rid of that.
    • slipd's avatar
      slipd
      Brass Contributor
      Jul 21, 2023

      AlixK1701 I had the notification back the other day, there must have been a Chat update - the '1' was back in Teams anyway, never mind - I knew exactly what to do :cool:

Resources