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Forum Discussion

smithje3

Brass Contributor

Mar 16, 2023

Teams Voice dropping all incoming calls

We have not been able to accept calls to Teams Voice for the last 8 days. We have an open ticket with Microsoft but things are moving extremely slow. Our company can't receive phone calls and sever...

Calling

microsoft teams

Sean_Kelly

Copper Contributor

Dec 07, 2023

I've found Voice support to be slow and lacking as well. Do you recall what the solution was? I have a client who is dropping calls frequently.

smithje3

Brass Contributor

Dec 11, 2023

Sean_Kelly We worked with a third party provider who said they implemented a workaround for Teams SIP. Microsoft kept making certificate changes on their end and the network had a hard time keeping up. There were also some servers being taken out of service that Microsoft didn't tell all the involved parties about. We've not had any issues for 6 weeks.

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We have an open ticket with Microsoft but things are moving extremely slow. Our company can't receive phone calls and sever...","body@stringLength":"658","rawBody":"

We provide the SBC so we know we are good there but because the problem isn't wide spread, we are struggling to get Microsoft to acknowledge and help fix it in our tenant and several others.

It does not seem Teams Voice is ready for enterprise or prime time.

Does anyone have a way to escalate around support or is this just the way it works with Teams Voice?

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We worked with a third party provider who said they implemented a workaround for Teams SIP. Microsoft kept making certificate changes on their end and the network had a hard time keeping up. There were also some servers being taken out of service that Microsoft didn't tell all the involved parties about. We've not had any issues for 6 weeks.

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RealTime_M365 Thanks for the input, how do we find our account team? Nothing is listed in our tenant portal.

","body@stringLength":"320","rawBody":"

Thanks for the input, how do we find our account team? Nothing is listed in our tenant portal.

","author":{"__ref":"User:user:1780636"},"isEscalated":null,"postTime":"2023-03-20T12:40:18.654-07:00"},"ForumReplyMessage:message:3774203":{"__typename":"ForumReplyMessage","id":"message:3774203","revisionNum":1,"uid":3774203,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"conversation":{"__ref":"Conversation:conversation:3769847"},"subject":"Re: Teams Voice dropping all incoming calls","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3774203"},"body":"Hi,

From where have you purchased the licenses? Directly via a partner or was anyone from Microsoft Involved.

With Regards,
Satish U","body@stringLength":"159","rawBody":"Hi,

From where have you purchased the licenses? Directly via a partner or was anyone from Microsoft Involved.

With Regards,
Satish U","author":{"__ref":"User:user:259632"},"isEscalated":null,"postTime":"2023-03-21T09:06:11.497-07:00","parent":{"__ref":"ForumReplyMessage:message:3773381"}},"ForumReplyMessage:message:3774511":{"__typename":"ForumReplyMessage","id":"message:3774511","revisionNum":1,"uid":3774511,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"conversation":{"__ref":"Conversation:conversation:3769847"},"subject":"Re: Teams Voice dropping all incoming calls","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3774511"},"body":"Thanks. Our licenses came from our action pack. The partner support portal sent us back to Teams support where it took 9 days to get a reply. We finally got a reply.","body@stringLength":"165","rawBody":"Thanks. Our licenses came from our action pack. The partner support portal sent us back to Teams support where it took 9 days to get a reply. We finally got a reply.","author":{"__ref":"User:user:1780636"},"isEscalated":null,"postTime":"2023-03-21T12:41:39.897-07:00","parent":{"__ref":"ForumReplyMessage:message:3774203"}},"ForumReplyMessage:message:4003915":{"__typename":"ForumReplyMessage","id":"message:4003915","revisionNum":1,"uid":4003915,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"conversation":{"__ref":"Conversation:conversation:3769847"},"subject":"Re: Teams Voice dropping all incoming calls","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4003915"},"body":"I've found Voice support to be slow and lacking as well. Do you recall what the solution was? I have a client who is dropping calls frequently.","body@stringLength":"143","rawBody":"I've found Voice support to be slow and lacking as well. Do you recall what the solution was? I have a client who is dropping calls 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