03-19-2020 02:07 AM
03-19-2020 02:07 AM
There is an online lecture that always gets the max. capacity of 250 which sometimes allows me into the meeting room even when the capacity exceeds. But, the problem is that even when i get in early whenever the professor starts to share his screen i don't manage to see what he is sharing and sometimes i can't also see the camera showing him also.
Any idea what the problem could be.
03-19-2020 05:15 AM - edited 03-19-2020 05:16 AM
Do you know if there is any other student with the same problem? So that we are sure that the professor really sharing something.
Are you using the desktop client (https://teams.microsoft.com/downloads) for Teams or the Web client (https://teams.microsoft.com)? Test both of them and see if that helps. It could also be bandwidth related, Teams will prioritise audio over video and sharing. So try another connection if possible.
Also if there is over 250 participants in that lecture you should recommend your school using Live Events instead, that is also using Teams but allows over 10000 viewers.
03-19-2020 05:21 AM
@Linus Cansby It's not only me but with like 2-5 more. The thing is that it used to happen but gets solved when i exit an rejoin the meeting. And yes he is sharing the document. I am using the desktop one and will try later the web one. We did ask the university but they just ignored us since the lecture gets recorded. But recently also in the same course the recordings only show the audio it is not showing the video.
06-12-2020 08:35 AM
07-16-2020 10:34 AM
@ChrisW603 One of my users is having the exact same issue on their laptop using an external camera. She tried onboard camera as well and Teams still did not work. Other video conferencing software such as Zoom works fine. We uninstalled the software and re-installed, and it still did not work. Pretty sure it was one of Microsoft's famous updates that is causing this issue.