09-30-2020 07:48 AM
I have a strange issue which I can not resolve.
When making video calls through my wireless internet connection everything is fine however when I make a video call through the ethernet connection it crashes every time without fail. I have tried 4 different ethernet cables priced from £10 to £50 so its definitely not the cable and I just got my Sky router changed as I hoped that was the culprit however the same issue has arisen.
I need to use the ethernet connection as its a better connection to work remotely off the office VPN.
It is clearly a Teams issue as all other video calling software works fine, its just Teams that doesn't.
Any suggestions apart from stop using Teams?
09-30-2020 07:59 AM
That is an odd one. You'd expect it to be the other way around. First thing I would say is ensure Windows Updates are all up to date and applied?
09-30-2020 08:03 AM
Yes its very strange, I have been living with it for about 6 months its never worked, everything is fully up to date@PeterRising
09-30-2020 08:12 AM
@GToner Do you have any other device that you can try with the ethernet connection to check if the same thing happens?
10-08-2020 01:37 AM