Sep 30 2020 07:48 AM
I have a strange issue which I can not resolve.
When making video calls through my wireless internet connection everything is fine however when I make a video call through the ethernet connection it crashes every time without fail. I have tried 4 different ethernet cables priced from £10 to £50 so its definitely not the cable and I just got my Sky router changed as I hoped that was the culprit however the same issue has arisen.
I need to use the ethernet connection as its a better connection to work remotely off the office VPN.
It is clearly a Teams issue as all other video calling software works fine, its just Teams that doesn't.
Any suggestions apart from stop using Teams?
Sep 30 2020 07:59 AM
That is an odd one. You'd expect it to be the other way around. First thing I would say is ensure Windows Updates are all up to date and applied?
Sep 30 2020 08:03 AM
Yes its very strange, I have been living with it for about 6 months its never worked, everything is fully up to date@PeterRising
Sep 30 2020 08:12 AM
@GToner Do you have any other device that you can try with the ethernet connection to check if the same thing happens?
Oct 08 2020 01:37 AM
Feb 09 2021 02:54 AM
Jul 15 2021 03:07 PM
Dec 17 2021 03:32 AM
@dannysateler I have the same problem with my laptop. It uses a combined USB-C adapter. My broadband is from Sky.
Using the combined USB-C adapter in my laptop, Teams will crash the newer Sky SR203 router BUT work perfectly with the older SR102 router.
It seems to be a combined router & adapter problem for some reason. The combination of both causes the problem.
Sep 22 2023 03:16 AM
I have the exact same problem. Does this have a fix?