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GToner's avatar
GToner
Copper Contributor
Sep 30, 2020

Teams video crashes the internet connection when connected via ethernet cable

I have a strange issue which I can not resolve.

 

When making video calls through my wireless internet connection everything is fine however when I make a video call through the ethernet connection it crashes every time without fail.  I have tried 4 different ethernet cables priced from £10 to £50 so its definitely not the cable and I just got my Sky router changed as I hoped that was the culprit however the same issue has arisen.

 

I need to use the ethernet connection as its a better connection to work remotely off the office VPN.

 

It is clearly a Teams issue as all other video calling software works fine, its just Teams that doesn't.

 

Any suggestions apart from stop using Teams?

  • GToner's avatar
    GToner
    Copper Contributor
    I have now resolved this issue. the problem was that my ethernet cable was connected into a USB C adapter which housed other connections such as a second monitor, keyboard etc, and Teams for some reason crashed when using video through this connection. I now have a single ethernet adapter that connects into my USB A drive into my surface laptop and no longer have any issues. works like a dream!
    • nikolajfo's avatar
      nikolajfo
      Copper Contributor
      I tried this method and it solved it for me as well!
  • GToner 

     

    That is an odd one. You'd expect it to be the other way around.  First thing I would say is ensure Windows Updates are all up to date and applied?

    • GToner's avatar
      GToner
      Copper Contributor

      Yes its very strange, I have been living with it for about 6 months its never worked, everything is fully up to datePeterRising 

      • GToner  Do you have any other device that you can try with the ethernet connection to check if the same thing happens?

  • dannysateler's avatar
    dannysateler
    Copper Contributor
    Texto de origen
    This is absolutly annoying, i have the same problem but don't have the option to use an etheret via USB A.
    Can someone give a posible solution to this issue or more information about it o directly how to solve it?
    Thanks in advance.
    • GeoZyg1's avatar
      GeoZyg1
      Copper Contributor

      dannysateler I have the same problem with my laptop. It uses a combined USB-C adapter. My broadband is from Sky.

      Using the combined USB-C adapter in my laptop, Teams will crash the newer Sky SR203 router BUT work perfectly with the older SR102 router.

      It seems to be a combined router & adapter problem for some reason. The combination of both causes the problem.

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