Forum Discussion
Solved
Teams user's webcam is showing black for remote participants
we have a user who has an issue with the teams client on Windows Whenever she participates in a call (one on one or group meeting), she can turn on her webcam, and sees herselves. In the Teams ...
- I was able to resolve this using this command in an elevated command prompt
echo {"RtmCodecsConfig":{"CapturerApiForce":"1"}} > %appdata%\Microsoft\Teams\SkypeRT\persistent.conf
After this the camera keeps on working
greggdw Sounds like you've tried everything other than plugging in a usb webcam? Tht would prove the issue is related to the specific webcam/drivers.
I'm pretty sure I've heard of this before, maybe search the forum forthe specific manufacturer/device, but I doubt there was a solution, jsut some incompatability between how Teams captures the output and how the camera works.
Hello @StevenCollier will definitely try the external webcam as a test, but as we have 235 computers of the same model (ordered in one batch) AND it has worked in the past. (we've had this machine over 4 years now.
