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Teams recording won't stop - new 4 hour recording every 4 hours!

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Visitor

I hosted a meeting, which I recorded. My organisation's internet connection dropped and we were forced out of the meeting. When I rejoined I had no option to stop recording - only start recording was an option. I thought we had lost the recording, however, 4 hours later it published. But every 4 hours since then it is publishing a new 4 hour video for an empty meeting (black screen, no audio). Nobody is left in the meeting. I have tried rejoining and ending the meeting, but still the recordings continue. Is there a way to force stop on recording an empty meeting?

4 Replies
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Hi James,

Just to ask and confirm, after logging back into the meeting you stopped the actual recording in the meeting controls? Should be via the ellipsis (...)

If you did, short of deleting the meeting and seeing if that stops it, I would recommend raising a ticket to support via the Microsoft 365 admin centre. AFAIK there’s no way to stop a recurrent recording if you have already stopped it via the meeting controls after jumping back in the meeting (I.e via Powershell)

Hope that answers your question!

Best, Chris
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@Christopher Hoard @James Lockyer 

 

Hi there,

I have just ran into the same issue:

- We had a Teams call yesterday with 4 other people, which I started to record.

- I didn't stop the recording when the call finished, I just assumed the recording would stop automatically after all attendees have left.

 

But...

- The original recording never stopped. The call took us ~40 minutes but the 1st recording shows 4 hours.

- And then the recording kept going on and on, in empty chunks of 4 hours.

- After several chunks were recorded, I decided to Join back into the meeting.

- I verified that nobody was connected ("you are the only one here").

- Via the ellipsis (...) I saw the "Start recording" button (as if Teams was not recording, but it was!)

- So I tried to start recording, wait a few seconds, and then stop recording.

- Voila! Recording stopped.

 

But...

- After a few hours, Teams started to record again, all by itself.

- Right now it's recording the 2nd 4 hour empty chunk after it restarted recording...

 

I don't think the Teams client has anything to do, as it seems to be a server issue, but do you think removing and reinstalling the Teams client in my PC may help?

 

Any other ideas?

 

Thanks in advance,

Gonzalo

 

 

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My best bet is to issue a ticket to Microsoft support.

I know there are issues editing meetings that have started.
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I agree. Escalate to Microsoft on a ticket and then confirm the resolution back.

Best, Chris