Teams - pop ups for incoming calls

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Occasional Contributor

Hi, with our current PBX we have created a Windows forms application which detects when an incoming call is received on a handset using TAPI. When there is an incoming call we have made it so the window form pops up with the callers details on screen.

 

Is there something for Teams which can use to detect if a call is incoming from a Windows forms application?

 

Thanks

1 Reply
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Hi Daniel, this could be achieved a few ways. You may be able to use the Graph API to develop a similar integration or you could invest in a third party application which provides the ability to query another application when a call is answered:

Graph API: https://docs.microsoft.com/en-us/graph/api/resources/teams-api-overview?view=graph-rest-1.0

Workstreampeople: https://anywhere365.io/direct-routing-contact-center-for-microsoft-teams/

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