Forum Discussion
Teams - pop ups for incoming calls
Hi, with our current PBX we have created a Windows forms application which detects when an incoming call is received on a handset using TAPI. When there is an incoming call we have made it so the win...
Currently there isn't a Microsoft Teams API event for this scenario yet.
As an alternative Landis Technologies has created a Microsoft Teams Agent/Attendant Console client that provides incoming call pop.
https://landistechnologies.com/microsoft-teams-call-pop-functionality-for-call-center-agents-attendant-operators/
As an alternative Landis Technologies has created a Microsoft Teams Agent/Attendant Console client that provides incoming call pop.
https://landistechnologies.com/microsoft-teams-call-pop-functionality-for-call-center-agents-attendant-operators/