Apr 23 2021 10:36 AM
I logged on to Teams' Windows app and it did not recognize my account. I then registered for Teams for Free and tried to log on to Teams' Windows app and it did not recognize my account. I worked with Microsoft personal support and they were able to get my Teams' Window app to work. However, Live Captioning does not work. The personal support said that this feature is not available for Teams Personal so we tried logging on to my Teams Free but experienced the same issue. Both Teams are under the same email. I need to be able to access the appropriate Teams version on the Windows app in order to use Live Captioning.
The personal support suggested that I reach out to business support for advanced trouble shooting on this issue. Multiple support chat personnel have worked with me for over three hours today and it would be nice to get this issue addressed so I can focus on interviewing.
Any suggestions would be great!
Thanks!
Apr 24 2021 01:13 AM
Apr 30 2021 07:35 AM
@ChristianBergstrom When I signed up for Teams Free, I used the same email that I had for Microsoft 365 Family. Is that why the Teams Free will not show up - same emails for both?
Apr 30 2021 07:49 AM
Apr 30 2021 08:27 AM
Apr 30 2021 08:35 AM