Forum Discussion
mfowler635
Apr 23, 2021Copper Contributor
Teams Personal and Teams Free not working.
I logged on to Teams' Windows app and it did not recognize my account. I then registered for Teams for Free and tried to log on to Teams' Windows app and it did not recognize my account. I worked w...
mfowler635
Apr 30, 2021Copper Contributor
ChristianBergstrom When I signed up for Teams Free, I used the same email that I had for Microsoft 365 Family. Is that why the Teams Free will not show up - same emails for both?
ChristianBergstrom
Apr 30, 2021Silver Contributor
Hello, can't say. Maybe. If possible perhaps you need to create a new account and set up a new Teams free org.
- mfowler635Apr 30, 2021Copper ContributorI set up an new email account and it attached the new email to a personal account.... This is ridiculous that I have all this difficulty just because one version of Teams does not have live captioning... Is there another way to enable live captioning or even reset Teams account to free?
- ChristianBergstromApr 30, 2021Silver ContributorJust follow this step-by-step, do not use an address already signed up for Teams as you have all these issues.
https://support.microsoft.com/en-us/office/sign-up-for-teams-free-70aaf044-b872-4c32-ac47-362ab29ebbb1