Oct 08 2019 04:03 AM - edited Oct 08 2019 04:04 AM
Oct 08 2019 04:03 AM - edited Oct 08 2019 04:04 AM
We running 365 internally and I am a member of a number of Teams. This works fine
However we have started collaborating with a 3rd party who also runs 365 and Teams.
I have been invited as a "Guest" to there environment and now a member of some of there Teams.
To get to there Teams environment I need to logon to Teams and in the top right hand corner press the drop down arrow to move between my company Teams account to the 3rd partys teams setup.
This works ok, however if I am invited to a chat with members of the 3rd party (ie outside of teams channel) this chat happens in the 3rd party tenant and I do not see the chat withing my 365 tenant.
If this how it works? I would have thought I shoudl see the chat in my Tenant ?
Oct 08 2019 04:14 AM
@Pn1995 That is how it currently works and it is easy to miss the chats and notifications.
There are some improvements coming but as you can see from the chat not exactly what is needed - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/17750851-i-want-to-use-multipl...
Oct 08 2019 04:41 AM
Oct 08 2019 11:15 AM
May 27 2020 10:55 AM
Jun 22 2020 11:25 PM
I have my own company with my own tenancy (call it ABC,) but work full time for another organisation (DEF) that has just transitioned to Teams from SfB. I am looking to implement a sort of Support desk for users within my own company where they can post into a Support Channel - but since I need to have the DEF tenancy using the Desktop Client because it is 10000% more active for Support, I worked out what might be an easy solution, which was create the Channel in ABC teams, invite my DEF External login as a Guest.
Now that actually works and I can easily as some have indicated Switch between seeing My ABC tenancy and the other DEF tenancy Teams with the Dropdown at the top menu.
However I have tested with My ABC user by Adding a comment in the channel, and even doing an @ Mention of my DEF Guest account within that channel (done from another PC with teams Desktop) - Subsequently NO Red Dot, no notification, no "Someone mentioned you in teams" email, etc. I left it for a little while and nothing - Then I go to the Drop down menu, click on My ABC tenancy and it seems more like it switches accounts at that point, opens up all My Company channels, and Desktop Notifications all of a sudden show up in sequence at the bottom of the screen. Which seems to mean you can NEVER log into more than one account at once - which we sort of knew already - but even this Guesting functionality should be more fluid than this shouldn't it?
So is this by design - ? or just plain broken?
Aug 21 2020 02:49 PM
Aug 21 2020 03:33 PM
Aug 21 2020 04:45 PM
@Chris Webb There is a downfall to this - in one organisation we have started using SAML for some web-apps - and it is the Org that I have Teams Desktop running. So it means that a couple of apps that need MS Office tenancy signin for one tab, subsequently can cause the Teams tab with the Other ORG either Keep requesting Authentication, or just fail with authentication as the User being signed in with does Not have permissions in the Other org.
I get that this coul potentially be fringe when it comes to what we are doing - but of course the fix would be the better Multi-signin functionality.
Incedentially - since I first posted this I have seen that notifications do seem to show up against the other Org - But again that is using a Guest account, and not a Main account. I also find the notifications are significantly delayed.
Aug 26 2020 10:28 AM
I find it very annoying as well not to get a notification when there is activity on the tenancy that is currently not selected at the top right. However, an hour later I get an email stating I missed some activity on the other tenancy. This maybe is even more annoying because now you know you're an hour late to react.
Searching for a solution I found in the settings you can modify the frequency of email notifications. You can set it to "every 10 minutes" or even "as soon as possible". Because outlook does give a popup I hope next time I get a notification sooner.
Aug 26 2020 10:33 AM
hi Tim, thanks for the tip. I'm not sure more email is a great solution for notifications - for our company and our clients, email is quickly falling to disuse in favor of Teams/Slack. Slack handles this gracefully and with our clients using Slack it is fine. For clients using Teams, this is a significant problem.
Also, while we use Office 365 as an enterprise, many users (including myself) use other email/calendar clients that have much stronger integration for other mac apps that are much more important to our workflows than email/calendar clients - eg omnifocus.
I think MSoft should just add this functionality. Thanks
Aug 26 2020 10:36 AM
Sep 28 2020 06:17 AM
On the positive side, when my guests switches to my tenant/org. they receive "@mentions".
How do I inform my "occasionally" guests about new file uploads / important new posting in a channel?
"Share to Outlook" within a specific post?
Feb 11 2021 07:08 AM
I have found a work around although not perfect but it works for some cases.
If you setup a meeting with external members (all the people you want on the chat) then during the meeting use the meeting chat, it will stay in your chat channels and you are able to use it after the meeting. But I have not tested adding a new person the chat.
Maybe this helps
Oct 28 2021 07:37 AM
@jadjoulji This issue seems to be unchanged. I just got invited to be a guest in another org's team. The only thing I see that might help is to set the notifications to use Windows notifications, time will tell if that's any better.
Microsoft will have to add something on the left side bar I expect to represent "other teams" or the like.