Forum Discussion
Teams Notifications with Guests
@dazzatrio @Pn1995 StevenCombs ChrisWebbTech ChrisHoardMVP
I have much the same query on this - but perhaps different looking behaviour - namely I have NO red dots.
I have my own company with my own tenancy (call it ABC,) but work full time for another organisation (DEF) that has just transitioned to Teams from SfB. I am looking to implement a sort of Support desk for users within my own company where they can post into a Support Channel - but since I need to have the DEF tenancy using the Desktop Client because it is 10000% more active for Support, I worked out what might be an easy solution, which was create the Channel in ABC teams, invite my DEF External login as a Guest.
Now that actually works and I can easily as some have indicated Switch between seeing My ABC tenancy and the other DEF tenancy Teams with the Dropdown at the top menu.
However I have tested with My ABC user by Adding a comment in the channel, and even doing an @ Mention of my DEF Guest account within that channel (done from another PC with teams Desktop) - Subsequently NO Red Dot, no notification, no "Someone mentioned you in teams" email, etc. I left it for a little while and nothing - Then I go to the Drop down menu, click on My ABC tenancy and it seems more like it switches accounts at that point, opens up all My Company channels, and Desktop Notifications all of a sudden show up in sequence at the bottom of the screen. Which seems to mean you can NEVER log into more than one account at once - which we sort of knew already - but even this Guesting functionality should be more fluid than this shouldn't it?
So is this by design - ? or just plain broken?
Until they improve the experience that's the best you can really do for the time being. Mobile actually gets push notifications for multiple accounts, but not desktop client.
As for notifications on the color blind issue for the OS, there is a roadmap item they are working on this as well being able to set the OS notifications for Teams. Set for release Q3. https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=66743
- thanks Chris for the tip on OS notifications. I will have to try out the browser based solution when time allows.
PT_Currie ChrisWebbTech My "outside-my-tenant-guests" claims they do not have the option "Channel notifications" on a channel. Is that be design?
On the positive side, when my guests switches to my tenant/org. they receive "@mentions".
How do I inform my "occasionally" guests about new file uploads / important new posting in a channel?
"Share to Outlook" within a specific post?
regards Jørgen
I have found a work around although not perfect but it works for some cases.
If you setup a meeting with external members (all the people you want on the chat) then during the meeting use the meeting chat, it will stay in your chat channels and you are able to use it after the meeting. But I have not tested adding a new person the chat.
Maybe this helps
ChrisWebbTech There is a downfall to this - in one organisation we have started using SAML for some web-apps - and it is the Org that I have Teams Desktop running. So it means that a couple of apps that need MS Office tenancy signin for one tab, subsequently can cause the Teams tab with the Other ORG either Keep requesting Authentication, or just fail with authentication as the User being signed in with does Not have permissions in the Other org.
I get that this coul potentially be fringe when it comes to what we are doing - but of course the fix would be the better Multi-signin functionality.
Incedentially - since I first posted this I have seen that notifications do seem to show up against the other Org - But again that is using a Guest account, and not a Main account. I also find the notifications are significantly delayed.
