Sep 01 2020 10:17 AM
Sep 01 2020 10:17 AM
I have several users that are using the Jabra Evolve 75 headset with Teams. If they try to mute themselves using the headset, like the button or putting the mic boom in the up position, Teams does not show that they are muted. They are actually muted though. Other people on the call think that they are unmuted when they're actually muted. If they click the mute button inside of Teams, it does show as muted. I've run repairs on Office, disabled/re-enabled the Teams integration with Jabra Direct, but no luck. Any ideas on this?
Sep 01 2020 11:12 AM
Sep 02 2020 08:43 AM
@jsutp88 , I'm having the same problem with my Jabra Evolve 75. It just started happening a couple of days ago. Prior to that the headset worked perfectly with Teams -- mute button, busy light, etc. were fully sync'd. Now none of my Jabra devices sync with Teams. I also have a 510 desktop speaker, which worked perfectly before. The only thing that still works is Skype for Business (which we still have because we are in transition at the moment). I've had the Evolve 75 for months and has always worked. Have done all the things you have done. I even went so far as to uninstalling and reinstalling Teams and Jabra Direct. The only thing that has changed for me is that I changed desks recently, so my hardware got shuffled around. While I tried to make sure that all of the cables got plugged back into their original USB ports there were at least two, one which goes to USB hub where the Jabra Link 370 is plugged into, that got swapped. This caused both the 510 speaker and the Link 370 to get seen as new devices again. Since that time, they are no longer sync'd with Teams.
Sep 08 2020 04:21 AM
@jmiller_siemens After testing a bit more myself I have to agree. Even Evolve2 85 doesn't show Teams muted when I raise the mic arm up and the headset states "muted".
I have also multiple devices in use so I have found out that it is not that easy sometimes to get everything work properly.
Seems like that this sync is quite delicate instead of robust. It is not a big deal for me but other attendees may wonder why I am not muted (when I am). I tend to mute people in meetings if I see their mic open - unless they are speaking of course. Now I have to consider that they might be on mute but it is just not showing up in Teams.
Sep 28 2020 06:32 AM
I had the same problem and when I checked under Settings -> Devices, I've noticed that the Audio device was now set up on custom setup, I changed back everything to the Jabra and now it works, when I raise the mic, it shows it's muted in Teams.
Sep 28 2020 06:44 AM
@DGhost, your message inspired me to go back and double-check my settings. Mine were set to the Jabra device, as you showed, but nothing worked properly - no mute, call indicator, etc. Ironically, I changed the device settings to the opposite of yours and selected Custom -- now everything works fine again. Go figure.
Feb 26 2021 12:59 AM
Feb 26 2021 01:12 AM - edited Feb 26 2021 01:15 AM
Hi I have a Jabra Evolve 2 65T with a Jabra Link 380c. against the "perfect" setup it can happen that muting on Teams gets out of sync.
For Android it does not work great, for Windows App it is working as expected most of the times.
Make sure your firmware is updated. You can update the Link or Headset using the latest of Jabra Direct software.
The most common reason for being out of sync when you mute manually and also pull up the microphone or pressing the mute button.
Advice: do not turn on "automatically pair new devices". I had a support case because of this option with weird re-pairing issues with my Jabra Evolve 2 65T ultimately it was bluetooth DAB radio in the neightbourhood causing this. It took the support and me several weeks to find out because we suspected every other aspect from Windows 10 multiboot to a defective device.
Nov 26 2021 10:41 AM
Jan 05 2022 04:23 AM
For me issue was solved by installing Jabra Direct from https://www.jabra.no/supportpages/jabra-direct#/#14501-14
Then setting Softphone Integration to Microsoft Teams as follows:
I had to temporarily quit (stop application) Microsoft Teams to be able to access the Jabra device in Jabra Direct.
Jan 19 2022 08:01 PM
@jsutp88 Let me share my experience. when I click the system audio, it shows "UC mono XXX" it didn't show the dongle name. I went to device management and delete and uninstall the UC mono XXX drive under sound tab. and then re-plug the dongle. The dongle name shows "LINK 360". then the mute/unmute function in teams works!
Mar 29 2022 09:55 AM