SOLVED

Teams meeting won't end - caller stuck in meeting

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Occasional Contributor

Hi all,

 

Wondering if anyone has bumped into this or has an idea how to force end a meeting. 

 

We conducted a meeting yesterday. There was one participant that dialed-in from a landline. The meeting is going on 24 hours. I have tried to "remove participant" unsuccessfully. The participant has tried to sign out, quit Teams, etc. 

 

I was able to rejoin the meeting and stop recording, but cannot remove the participant via any method. 

 

Any ideas would be helpful! 

Thanks,

 

Chad

11 Replies
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Solution
Hi @Chad Hudson

I would raise a ticket for this with Support via the Microsoft 365 Admin Centre

It seems this isn't an isolated incidence, same thing has been flagged here on this uservoice

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37570339-meeting-won-t-end

And there are several uservoices open to be able to kill the meeting when it is finished

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/18715552-allow-organizer-to-en...

If you do raise to support, would be great to confirm what the root cause of this is and why the user can't be removed

Best, Chris
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@Christopher Hoard thanks for the response and the links, Chris. I did a few searches, but couldn't find anything. I didn't check user voice, though.

 

I will create a ticket and update if I figure anything out.

 

Thanks,

 

Chad

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That’s great thanks Chad - it’ll really add to the community’s understanding

Best, Chris
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What ended up happening here? I got a meeting that appears stuck as well.
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@Chris Webb Same Issue Here was just demoing teams meeting functionality and clicked on meet now from conversations tab and meeting won't end. I tried to join multiple times and end the meeting but it won't end. Let me know how to resolve this.

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I just waited and it eventually timed out after awhile.
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Hello @Chris Webb - how long did you have to wait for the meeting to time out?

thanks!

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Was there any response or resolution?
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Encountered a similar problem today.  1 participant would not (could not) leave the meeting, so the meeting remained open in Teams.

My solution/workaround:  As organizer/host, I was able to re-join meeting, pull up the participants tab on right side of screen, right-click and kick-out the zombie participant.  Then, as I was the only one left in the meeting, I closed my connection and the meeting 'ended' in teams.

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@Isaac_CDE 

Sometimes it wont even let you do this. I found that if I call in myself then functionality returns for kicking people.

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@Chad Hudson , I encountered the same issue today.  I have been conducting VILT for our staff and for some reason the "end meeting" option is not visible/missing from where it's supposed to be.