Mar 25 2021 04:05 AM
Hi all,
I was wondering if you encounter the same behaviour in your environment when using direct routing with Busy on Busy enabled:
When our colleagues are in a call and someone else is calling them, the caller receives a busy signal. This is the expected behaviour and is working fine.
However, in case you have setup simultanesously ringing in the Teams Client to a mobile device, the call is still ringing on the mobile device, even when you are in a call within your Teams client. In addition to that, the Teams client is showing a missed call notification, even if you accept the call on the mobile device. The caller does not hear any busy signal.
I have compared it to Skype for Business, where the Busy on Busy option is also preventing the Server to call the mobile phone number, that was added in the enabled Sim Ringing feature.
Do you also encounter this kind of behaviour in your environment? We have many colleagues who use Sim Ringing in Skype for Business and it could be very annoying for them if the second device is always ringing while beeing on a call in Teams.
Thanks and greets,
Markus
Mar 26 2021 05:37 AM
Mar 26 2021 07:28 AM
Apr 22 2021 01:31 AM
Dear Markus,
we have the same issue in our Direct Routing environment.
Mobile phone is ringing via simultaneous calling even though busy-on-busy is active.