Teams desktop app continues to ring after incoming call answered on another device

%3CLINGO-SUB%20id%3D%22lingo-sub-1275512%22%20slang%3D%22en-US%22%3ETeams%20desktop%20app%20continues%20to%20ring%20after%20incoming%20call%20answered%20on%20another%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1275512%22%20slang%3D%22en-US%22%3E%3CP%3EWin%2010%20(Latest%20public%20release)%3CBR%20%2F%3ETeams%20desktop%20app%26nbsp%3B%3CSPAN%3EVersion%201.3.00.4461%20(64-bit)%3CBR%20%2F%3ETeams-Only%20Org%3CBR%20%2F%3EPSTN%2FPhone%20System%2FCalling%20Plan%3CBR%20%2F%3E%3CBR%20%2F%3EUsing%20a%20Teams%20desk%20phone%20(Yealink)%2C%20Teams%20mobile%20app%20(Android)%2C%20and%20Teams%20desktop%20app%20(Windows%2010)%20all%20simultaneously%20logged%20into%20the%20same%20user%20account.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWhen%20someone%20calls%20said%20user%2C%20all%20devices%20ring%20properly%2C%20however%2C%20if%20the%20call%20is%20answered%20on%20either%20the%20desktop%20Yealink%20phone%2C%20or%20on%20the%20mobile%20app%2C%20the%20desktop%20app%20continues%20to%20ring..and%20ring..and%20ring...even%20after%20the%20call%20is%20terminated.%20Same%20thing%20happens%20is%20someone%20calls%20said%20phone%20and%20it%20goes%20to%20voice%20mail.%20The%20app%20continues%20to%20ring.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ECan%20anyone%20in%20the%20community%20provide%20some%20guidance%20or%20experience%20troubleshooting%20this%20issue%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EBob%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1275512%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1409424%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20desktop%20app%20continues%20to%20ring%20after%20incoming%20call%20answered%20on%20another%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1409424%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20are%20experiencing%20the%20same%20issues%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3501%22%20target%3D%22_blank%22%3E%40Bob%20Manjoney%3C%2FA%3E.%26nbsp%3B%20Have%20you%20received%20any%20response%20or%20guidance%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1409639%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20desktop%20app%20continues%20to%20ring%20after%20incoming%20call%20answered%20on%20another%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1409639%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F427613%22%20target%3D%22_blank%22%3E%40Kennard1969%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EResponded%20in%20the%20other%20thread%20as%20well...no%20guidance%2C%20only%20workaround%20is%20that%20people%20log%20out%20of%20the%20app%20when%20they%20are%20in%20the%20office%20using%20the%20desk%20phones.%20Crazy.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Regular Contributor

Win 10 (Latest public release)
Teams desktop app Version 1.3.00.4461 (64-bit)
Teams-Only Org
PSTN/Phone System/Calling Plan

Using a Teams desk phone (Yealink), Teams mobile app (Android), and Teams desktop app (Windows 10) all simultaneously logged into the same user account.

 

When someone calls said user, all devices ring properly, however, if the call is answered on either the desktop Yealink phone, or on the mobile app, the desktop app continues to ring..and ring..and ring...even after the call is terminated. Same thing happens is someone calls said phone and it goes to voice mail. The app continues to ring. 

 

Can anyone in the community provide some guidance or experience troubleshooting this issue?

 

Bob

2 Replies
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We are experiencing the same issues, @Bob Manjoney.  Have you received any response or guidance?

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@Kennard1969 

 

Responded in the other thread as well...no guidance, only workaround is that people log out of the app when they are in the office using the desk phones. Crazy.