Apr 02 2020 07:47 AM
Win 10 (Latest public release)
Teams desktop app Version 1.3.00.4461 (64-bit)
Teams-Only Org
PSTN/Phone System/Calling Plan
Using a Teams desk phone (Yealink), Teams mobile app (Android), and Teams desktop app (Windows 10) all simultaneously logged into the same user account.
When someone calls said user, all devices ring properly, however, if the call is answered on either the desktop Yealink phone, or on the mobile app, the desktop app continues to ring..and ring..and ring...even after the call is terminated. Same thing happens is someone calls said phone and it goes to voice mail. The app continues to ring.
Can anyone in the community provide some guidance or experience troubleshooting this issue?
Bob
May 21 2020 10:00 AM
We are experiencing the same issues, @Bob Manjoney. Have you received any response or guidance?
May 21 2020 10:59 AM
Responded in the other thread as well...no guidance, only workaround is that people log out of the app when they are in the office using the desk phones. Crazy.
Feb 22 2021 02:00 PM
I have found that deleting and reinstalling Team on the phone resolves this issue.