Apr 02 2020 07:47 AM
Apr 02 2020 07:47 AM
Win 10 (Latest public release)
Teams desktop app Version 1.3.00.4461 (64-bit)
PSTN/Phone System/Calling Plan
Using a Teams desk phone (Yealink), Teams mobile app (Android), and Teams desktop app (Windows 10) all simultaneously logged into the same user account.
When someone calls said user, all devices ring properly, however, if the call is answered on either the desktop Yealink phone, or on the mobile app, the desktop app continues to ring..and ring..and ring...even after the call is terminated. Same thing happens is someone calls said phone and it goes to voice mail. The app continues to ring.
Can anyone in the community provide some guidance or experience troubleshooting this issue?
May 21 2020 10:00 AM
We are experiencing the same issues, @Bob Manjoney. Have you received any response or guidance?
May 21 2020 10:59 AM
Responded in the other thread as well...no guidance, only workaround is that people log out of the app when they are in the office using the desk phones. Crazy.
Feb 22 2021 02:00 PM
I have found that deleting and reinstalling Team on the phone resolves this issue.
Jun 08 2021 07:27 AM
I am also having the issue with most of my users. Has Teams come out with any known issues on this? Users say they have to restart their cell phone to get it to stop ringing. Pretty ridiculous. @Bob Manjoney
Jul 23 2021 08:26 AM - edited Jul 23 2021 08:27 AM
Might be the same root cause as this issue with Teams's "test call" feature: https://www.reddit.com/r/MicrosoftTeams/comments/l0y20l/test_calls_never_stop_ringing/
Note that at this time there doesn't appear to be a proper fix for the test call issue.
Jan 12 2022 10:56 AM
@Bob Manjoney When this happens at our office we have found the only way to get the phone to stop ringing is to press the PC button on the Yealink base. I wish I had the time to troubleshoot this. It's a shame to see it's been going on for so long.
Mar 01 2022 06:24 PM
Mar 02 2022 01:39 PM
Mar 09 2022 12:12 PM
This happens to our organization specifically my Win 11 laptop all the time. Didn't used to but now it seems to happen almost every call. Some weeks it'll ring a couple times after answering the call (even on the laptop itself) but now this week every time a call comes in it won't stop ringing. I have the audio device set the same and then that means that in my headset I hear the ringing alongside the call so that won't do.. I have to set the ringing to my laptop speaker and mute it and then I can use my headset. It's a consistent problem and the only resolution for the moment is to close desktop Teams entirely and log back in. This is incredibly annoying to do after every incoming call!
Jul 14 2022 06:39 AM