Forum Discussion
MTSBob
Apr 02, 2020Steel Contributor
Teams desktop app continues to ring after incoming call answered on another device
Win 10 (Latest public release) Teams desktop app Version 1.3.00.4461 (64-bit) Teams-Only Org PSTN/Phone System/Calling Plan Using a Teams desk phone (Yealink), Teams mobile app (Android), and T...
JosephSchafer
Jul 14, 2022Copper Contributor
I have this issue occasionally and it happens when I habitually tap my earbuds, which is triggering a Teams Application response that just rings endlessly.
My earbuds are the Kinston HyperX Cloud MIX Buds, but I'd imagine their protocol is similar to other products and thus the 'press' is consistent behavior across multiple products: My product manual, which shares a matrix of expected behaviors by press: https://manuals.plus/hyperx/ceb003l-cloud-mix-buds-manual#axzz7Z1OWuq8m
My earbuds are the Kinston HyperX Cloud MIX Buds, but I'd imagine their protocol is similar to other products and thus the 'press' is consistent behavior across multiple products: My product manual, which shares a matrix of expected behaviors by press: https://manuals.plus/hyperx/ceb003l-cloud-mix-buds-manual#axzz7Z1OWuq8m
Peter_Joseph
Feb 09, 2023Brass Contributor
Has there been any updates on this issue? It appears it is still a thing as I am seeing it at my institution as well. Just wondering if anyone has heard any more about it or some better resolution.
- deejinozFeb 09, 2023Iron Contributor
Peter_Joseph Happened to me doing a test call on a Mac just the other day. Had to quit and relaunch Teams.
MS seem to have put it on the too hard pile.
- HubBugFinderFeb 20, 2023Copper ContributorKnown issue with fix being rolled out. https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-ringing-continues-after-answering/m-p/3723394
- Peter_JosephFeb 21, 2023Brass ContributorHubBugFinder That is great news. Thanks for posting that.