Forum Discussion
Teams desktop app continues to ring after incoming call answered on another device
Win 10 (Latest public release) Teams desktop app Version 1.3.00.4461 (64-bit) Teams-Only Org PSTN/Phone System/Calling Plan Using a Teams desk phone (Yealink), Teams mobile app (Android), and T...
I was just able to correct this for one of my users by going into Teams Settings/devices and changing the Audio Devices to all be from the same device. As he had an external device for speakers which had a microphone as well, when any of those settings had both the "speaker" and the pc or camera device selected, the ringing would occur. If they were all the pc or all the other device, it did not occur. Of course, the camera still had to be selected under the camera option. 🙂 Hope this helps someone else as that is really annoying!
This happens to our organization specifically my Win 11 laptop all the time. Didn't used to but now it seems to happen almost every call. Some weeks it'll ring a couple times after answering the call (even on the laptop itself) but now this week every time a call comes in it won't stop ringing. I have the audio device set the same and then that means that in my headset I hear the ringing alongside the call so that won't do.. I have to set the ringing to my laptop speaker and mute it and then I can use my headset. It's a consistent problem and the only resolution for the moment is to close desktop Teams entirely and log back in. This is incredibly annoying to do after every incoming call!
