Mar 23 2020 01:13 PM
Hi everyone, having trouble with a custom teams app not displaying the app icon sometimes. Generally if you quit teams and re-open solves the issue, but this is not a good user experience.
I have:
Sometimes:
As stated restarting Microsoft teams usually fixes the issue. Any help appreciated.
Cheers
Alex
Jul 06 2020 01:23 AM
Aug 27 2020 11:43 PM
We have the same issue. Teams admin center says "you have to add a license for showing icon for this custom app"? I can't find anything about it and it worked earlier. Microsoft?
Oct 11 2020 11:59 PM
Same here. A statement from Microsoft would be great...
Oct 16 2020 12:50 AM - edited Oct 20 2020 05:49 AM
Same here. Also the app does not start. It works in browser mode. And after re-adding it from the app store. These are workarounds but unluckily not a solution.
Do you experience this problem after updating the app?
Jan 11 2021 06:22 AM
@M_Kha We have this same issue. I've noticed that if I clear my teams cache the icons reappear, but if I switch between different Teams tenants (dev/test/prod) the dotted outline issue reoccurs.
I first noticed this issue after we updated the manifest after our initial release.
Has anyone heard of a resolution for this issue?
May 12 2021 12:54 PM
@NotAlex @Pernille-Eskebo I am experiencing this issue as well. Is there no workaround for this? Please let us know if this is even being worked on.
May 27 2021 04:48 AM
Jun 21 2021 01:38 AM
I have this exact problem with a client... We added two custom apps last week and the icons were showing. They contacted me today saying that they are those blank boxes. I have seen this problem before as well... They work in the browser version of Teams right now but not in the desktop app.
Can we please get some light on this issue 🙂
Jun 23 2021 04:14 AM
Aug 08 2021 02:23 PM
Jun 19 2022 09:04 AM
Jul 20 2022 05:00 AM
Same here. Seems to be a tough one.
Dec 12 2022 03:37 AM - edited Dec 12 2022 03:39 AM
I have the same issue for all my apps but but the icons don't show any time! I had my own created icons but after changing for the system ones problem doesn't disappear...
Apr 23 2024 10:15 AM
May 08 2024 07:32 AM