03-22-2020 01:33 PM
03-22-2020 01:33 PM
I am getting this message when attempting to start an individual chat in Teams - "Administrator has disabled chats for this user". I am set in Island mode as well. Is there some other setting I am not seeing?
03-22-2020 01:55 PM
03-22-2020 02:16 PM
@Christopher Hoard Thanks for the response. Actually, I am the global admin have actually flagged Chats to enabled. I got the Chats icon to appear, but still cannot actually chat with anyone due to this error "Administrator has disabled chats for this user", and I am not sure what is blocking it now that I have enabled individual chats. Let me know if you have any other ideas or settings I can check.
03-22-2020 02:23 PM
03-22-2020 03:05 PM
@Christopher Hoard Yes, thanks. I will wait it out and see what happens. Appreciate the feedback.
03-23-2020 01:28 AM
@Scott Bittinger I am seeing this too. The same set up but it is intermittent - I can send messages sometimes and sometimes it displays that message.
03-23-2020 04:48 AM
At my school (I am global admin) we get this error message just for some users. I have no idea why.
03-23-2020 08:07 PM
Having this very issue right now with my 7th graders. Disabled chat for 7th & 8th. Re-enabled. Only 8th (a class of 4 vs. 14 for 7th) can chat and the message shows in the chat box for me with any 7th grader. The policies between 7th & 8th are an exact match. I'm going to try asserting the change via PowerShell and see if that makes the difference. They say the change should be immediate with that method. It has been a number of days since I made the change via the UI.
03-25-2020 11:12 AM
@Christopher Hoard no... re-enabling did not work for me :( It someone seems to be correcting itself but it has taken days and there are still some we get the message on. I have sent logs to Microsoft and waiting to hear back.
03-27-2020 05:50 AM
03-27-2020 08:49 AM - edited 03-27-2020 08:50 AM
I am also afflicted by this issue. It appears that Microsoft have an unidentified issue with the Teams platform at this time.
03-29-2020 07:26 AM
@StevenJeffries Has there been any progress with this issue? Our school board is having the same problem.
03-29-2020 12:23 PM
@William Rivet - Yes. I managed to resolve the issue on my end by editing the messaging policies and validating that users were assigned to the messaging policies. By the way, there's another bug in the display of users (they aren't displayed) assigned to messaging policies. Once that was complete I had to wait 24 hours before the Teams servers replicated the changes. Microsoft really needs to fix the replication timeframes, but that's another story.
Lastly, the users MUST sign out of Teams. They cannot minimize, close the app, or anything else. They actually have to completely sign out of the Teams app and/or web interface. Teams appears to be super buggy right now.
Hope this helps you!
04-07-2020 07:50 AM
Hello, i'm getting the same issue as well, i can't chat on MS Teams
I think i'm set on Island Mode.
I am a student who using Microsoft Teams for remote learning. How can i remind my friends that a meeting is taking place when i can't chat?
Please fix this.
04-20-2020 01:06 PM
@Scott Bittinger We are having this same issue. Some days it works, some days we get the "Administrator had disabled chat for this user". We are a hybrid environment. Policies are all set correctly. As others are saying, it is intermittent.
04-20-2020 01:11 PM
I actually opened a support ticket with Microsoft. They claimed to run some scripts which did fix our issue even though the tech rep couldn't really be sure if the scripts did resolve the issue. Regardless, our issue was solved. Good luck to everyone else in the same boat.
04-21-2020 05:18 AM
04-21-2020 05:22 AM
04-21-2020 05:30 AM
@steve_macphail Open a ticket with Microsoft. Problem was solved within 24 hours. Ensure users having issues sign out of teams to apply the potential fix. It may or may not work for you but at least you have gotten the attention of MS and they are obligated to deal with it. My recent support experiences with MS have all been fantastic with issues solved each time. Call back has been quick with many follow up calls to ensure things are as they should be.