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Pdelpaggio's avatar
Pdelpaggio
Copper Contributor
Aug 20, 2024

Teams call queue not redirecting

Hi, 

 

We have an issue with our reception call queue, we have it set to redirect after 20 seconds, and I've set it to to redirect if no agents opted or signed in, however when our reception locks her computer it still takes 20 seconds before overflow and the reception handset doesnt ring(because she is set to away)

 

any suggestions?

Administrator
Calling
microsoft teams

3 Replies

  • muhammad_kekereekun's avatar
    muhammad_kekereekun
    Iron Contributor
    Aug 20, 2024
    Apologies for the inconvenience.

    I believe you are trying to redirect the call to an external number.
    If so, you would need to assign a calling plan license to the recourse account that's associated with the call queue.

    Kindly confirm if action plan solves your issue.

    Best regards.
    • Pdelpaggio's avatar
      Pdelpaggio
      Copper Contributor
      Aug 21, 2024
      Hi, no were trying to redirect to another call queue if her status is set to away.
      • muhammad_kekereekun's avatar
        muhammad_kekereekun
        Iron Contributor
        Aug 23, 2024

        Pdelpaggio 

         

        Thanks very much for your response.

        Kindly confirm if the call queue was redirected to voice app and you added the resource account of the call queue you want the call to forward to as seen in the image below.

         

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