SOLVED

Teams App (IOS and Android) calls not ringing to cellphone, only on laptop.

%3CLINGO-SUB%20id%3D%22lingo-sub-2018418%22%20slang%3D%22en-US%22%3ETeams%20App%20(IOS%20and%20Android)%20calls%20not%20ringing%20to%20cellphone%2C%20only%20on%20laptop.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2018418%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20no%20longer%20getting%20calls%20ringing%20on%20the%20Teams%20app%20on%20both%20of%20my%20cellphones%2C%20it%20did%20work%20at%20one%20point%20in%20time.%20I%20have%20an%20iPhone%208%20(ios%2014.3)%20and%20an%20LG%20V60%20(Android%2010).%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20searched%20for%20a%20fix%20on%20here%20and%20saw%20that%20others%20were%20able%20to%20log%20out%20of%20the%20app%20and%20back%20in%20and%20it%20fixed%20the%20synchronization%20for%20them.%20I%20tried%20this%2C%20even%20deleted%20the%20apps%20and%20reinstalled%20them%20on%20both%20phones%2C%20still%20not%20working%20for%20me.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20checked%20on%20the%20desktop%20Teams%20app%20and%20it%20is%20not%20forwarding%20to%20voicemail%20and%20I%20don't%20have%20an%20option%20to%20set%20it%20to%20forward%20to%20a%20mobile%20number%2C%20only%20forward%20to%20VM.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2018418%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2018477%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20App%20(IOS%20and%20Android)%20calls%20not%20ringing%20to%20cellphone%2C%20only%20on%20laptop.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2018477%22%20slang%3D%22en-US%22%3E%3CP%3EFound%20the%20solution%20for%20me.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20using%20Skype%20for%20Business%20and%20it%20is%20controlling%20the%20calls.%20I%20went%20into%20the%20SFB%20and%20was%20able%20to%20set%20it%20to%20forward%20calls%20to%20my%20cell%20phone.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I am no longer getting calls ringing on the Teams app on both of my cellphones, it did work at one point in time. I have an iPhone 8 (ios 14.3) and an LG V60 (Android 10). 

 

I searched for a fix on here and saw that others were able to log out of the app and back in and it fixed the synchronization for them. I tried this, even deleted the apps and reinstalled them on both phones, still not working for me. 

 

I checked on the desktop Teams app and it is not forwarding to voicemail and I don't have an option to set it to forward to a mobile number, only forward to VM. 

1 Reply
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

Found the solution for me. 

 

We are using Skype for Business and it is controlling the calls. I went into the SFB and was able to set it to forward calls to my cell phone.