Teams App (IOS and Android) calls not ringing to cellphone, only on laptop.

[Tysonpf]

I am no longer getting calls ringing on the Teams app on both of my cellphones, it did work at one point in time. I have an iPhone 8 (ios 14.3) and an LG V60 (Android 10). 

I searched for a fix on here and saw that others were able to log out of the app and back in and it fixed the synchronization for them. I tried this, even deleted the apps and reinstalled them on both phones, still not working for me. 

I checked on the desktop Teams app and it is not forwarding to voicemail and I don't have an option to set it to forward to a mobile number, only forward to VM. 

[#2 · Accepted solution]

Found the solution for me. 

We are using Skype for Business and it is controlling the calls. I went into the SFB and was able to set it to forward calls to my cell phone.