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Jin Chen's avatar
Jin Chen
Iron Contributor
Apr 26, 2021

share to outlook issue

Hi 

 

I am having issues of sharing my channel messages to outlook today. I am getting error message of "There was a problem reaching this app“

 

Can anyone pls help?

 

Thanks

Ryan

  • PeterH9572's avatar
    PeterH9572
    Copper Contributor
    We're getting that too - we've checked mailboxes for OWA tried on different devices, browsers, always the same.
  • PeterH9572's avatar
    PeterH9572
    Copper Contributor

    Jin Chen my colleagues have tested this in Chrome and say it works, I haven't personally seen it but I did receive a shared conversation. We also noted that the process creates a draft email in the user's outbox, so it's getting part way through the process but not presenting the web page to the user where they address it. 

     

    SO far only Chrome works, chromium edge, firefox and opera fail. Wondering if colleagues have specific settings so off to check ad blockers etc.

    • PeterH9572's avatar
      PeterH9572
      Copper Contributor
      Chrome no longer working in my testing. We've raised a ticket with Microsoft this morning as it's not going away. In our case we noticed the plugin waiting for ukwest-production.teams.microsoft.com and never getting a response.
      • Nathaniel1's avatar
        Nathaniel1
        Copper Contributor

        Having the same issue in our Org. Was working perfectly now receiving a There was a problem reaching this app. Retry error. Past couple days

  • cscheuer's avatar
    cscheuer
    Copper Contributor
    I am having the same issue with "Share to Outlook" from a channel conversation in Teams.
    • janblog's avatar
      janblog
      Copper Contributor

      I had the same issue, but from now it is working (without doing anything)

       

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