Separate pop-up window for new 'incoming' chats

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New Contributor

Hello, I'm sorry if this has already been asked.  I've looked and haven't been able to easily locate it.  Feel free to point me to the conversation if it already exists.

 

So I understand that Teams now allows you to have a separate pop-out windows to chat with someone so you can continue working in teams with that chat open.  But my question is more related to incoming chats.  I tend to receive multiple chats from several people and chats get buried and missed for long period by simply having them bolded in 'Recent' chats.

 

Is there a way to have a separate chat window automatically pop-out when a new 'incoming' chat is received and have them highlighted as separate windows in the task bar?  This is functionality my company previously had in Skype for Business and it was helpful to make sure I get to all chats that are sent me.

 

Thank you for your help!

Chris

 

7 Replies

@cdublyoo So you want new incoming chats to open up in a separate window automatic when they arrives? That is not possible. The only notification you can get is the notification you get when the message arrives but it will not automatic open in a separate window. 

 

I usually when I get a couple of minutes just check the recent chats and answer the chats or mark a message as unread so I can come back to it when I have more time to answer the message.

@Linus Cansby Thanks for responding!  It just seems a little clunky.  I may have answered a chat to one person but when another chat comes in from a different person, then the Teams app flashes in the task bar with the name of the person I previously chatted with and not the new person.  

 

Like I said, with the above workflow things soon get lost or ignored unless I periodically remind myself to go back and make sure there aren't other chats buried.  It would be a nice future enhancement to have a setting to allow a new chat to pop a new window for users that manage their work that way.

 

Thanks again for responding Linus.

Chris

@cdublyoo 

This feature is my dream "Teams" feature right now. 

 

We recently went from Skype to Teams, and I now miss every chat instigation.  We are a huge organization with the "Activity" section always ticking up its little red counter.  Not all work is desk work, so I miss 100% of my chats and just had a machine down overnight because my only notification came through Teams and that little 3 second popup isn't enough when my back is turned and I am soldering test boards. 

 

Of course the notification number ticked up on the Teams window icon in the taskbar, but that is always growing due to the "Activity" section.

 

Ultimately, my problem is that the only real indicator of someone trying to reach me through teams is the same indicator as people talking in a group that I am also a part of.  And our organization has huge groups for systems we work with.  There are always conversations being had in the HR, AzureDevops,  IT maintenance notifications, or Oracle groups that include the entire company.

 

I know we could use email or phone calls, but we were trained to use Skype for this function and it was wonderful for that.  Making new chats open in a new window (or having that option in settings) would fix this.  The user can turn to their screen, and there is a chat window popped up, right there, in front of everything.  Pertinent. User friendly. Immediate communication.  Perfect.

Good lord, yes. The lack of this feature drive me bonkers. Skype did this, now my company goes to Teams, which does not do this. I'm always missing conversations for this reason (yes, all notifications are turned on). Microsoft REEEALLLYYY needs to understand, 'If it's not broken, don't fix it'!!!!!! They always change things, and not for a good reason. Moving the search bar in Outlook, after alllll these years, is another example of that. It's like they get bored with the look of something, and change it 'just because'. STOP IT!

This should be the default. I have some teams which send a lot of announcement notifications so looking for the teams notification icon is unhelpful because it's always red, even if there's nothing that needs my attention. Also, muting a team or channel literally changes nothing, as in it actually doesn't do anything. Chat messages already have a 'pop-out' option, so implementing this should be trivial, and would be extremely helpful to those of us who use Teams 10% as much as e-mail.

@cdublyoo I totally agree with you.

Whether the default ability out-of-the-box, or the ability to set the behaviour would be an enabler.

Unfortunately, since Microsoft joined the »App-bandwagon« focusing on "mobile" and "browsers", changing from developing real applications and instead rapidly deploying changes, the "bring value" has been disregarded and replaced with disablers rather than enablers.

We see this especially (but unfortunately not only - e.g. Outlook search bar moved to some of the Office 365 applications top window frame - an enabler or disabler for users? your call) with Microsoft Teams.

The rapid deployment is (sometimes) (only) followed with publication of videos of "wow check out this cool new feature", rather than a documentation fo changes which can be chosen (by those who wants to) rather than enforced.

On many points Microsoft Teams has never left the beta stage.

@Anthony_Frantz  yes this is a big deal. Inevitably, what everyone in my organization does is send a chat by Teams and then after not hearing back for a minute, sends  a Skype message. This is a really poor way for Microsoft to gain adoption for their new products (everyone goes back to the old one because it's better?). Auto popout chats is a must!