Production Capabilities no longer supported (NDI) on Apple Silicon?

New Contributor

Hi,

 

Have Production Capabilities (and NDI support in particular) been removed from the latest version of Teams when running on Apple Silicon?

 

Teams just updated itself to version 1.5.00.21551 and on my Apple Silicon machines I get the error "Production Capabilities is not supported" when I attempt to enable NDI support (see screen cap).  This used to work fine (presumably via Rosetta).

Screenshot 2022-08-05 at 17.41.42.png

Intel Macs have also upgraded to version 1.5.00.21551, do not seem to have the problem, and can enable NDI as normal.

 

Anyone else seeing this, does anyone have any ideas?

5 Replies

Hey, we had this same issue and found the solution that worked for now was to uninstall Teams, clear the cache on the Mac and reinstall.

https://www.businessinsider.com/clear-teams-cache

 @_keith_smith_ 

Unfortunately that appears to reinstall 1.5.0.0.17261 (the intel build), as soon as it auto-updates (to 1.5.0.0.21551) then Production Capabilities becomes unavailable once more.

@_keith_smith_ 

I've found a work around, I've opened Teams in Rosetta and it worked again. But it's probably not the best solution because it will will probably be less efficient .

davidspelt320_0-1660643503365.png

 

If I downgrade to version 1.4 I can toggle NDI without issue... If I use version 1.5 then the only way I can toggle NDI is to launch it using Rosetta.
I've been seeing this for a while as well. Tried resetting the cache, and uninstalling/reinstalling as was mentioned and that didn't work for me either. Would love some additional insight as well as to if I have something wrong on my end or if this is currently broken in Teams for mac.