Forum Discussion

_keith_smith_'s avatar
_keith_smith_
Copper Contributor
Aug 05, 2022

Production Capabilities no longer supported (NDI) on Apple Silicon?

Hi,   Have Production Capabilities (and NDI support in particular) been removed from the latest version of Teams when running on Apple Silicon?   Teams just updated itself to version 1.5.00.215...
microsoft teams
samuelhaugum2023's avatar
samuelhaugum2023
Copper Contributor
Jan 30, 2023
Hi all,
Any news on this? The suddenly missing NDI support for M1 sure did not make my day recently. What a mess. Hopefully Microsoft will adress this shortly. Our studio is built with NDI , Mac´s and tricaster - and not beeing able to no longer use NDI within teams is a gamestopper.

Pernille-Eskebo - please let us know what your time scoop is, if any!
  • samuelhaugum2023's avatar
    samuelhaugum2023
    Copper Contributor
    Mar 21, 2023

    Ben_sync, no unfortunately not - besides using a Pc doe....

     

     

    • Ben_sync's avatar
      Ben_sync
      Copper Contributor
      Mar 21, 2023

      samuelhaugum2023 thanks for your answer, I opened a ticket at the support teams... I'll let you updated 😉

      • _msftuser_'s avatar
        _msftuser_
        Copper Contributor
        Mar 28, 2023

        Ben_sync any updates. It seems I have the same issue on a M1 Mac mini. I can't activate the NDI features. All is working fine on a PC.  

         

        Logs says: 

        Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::download - starting 

        Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::setState - Idle -> Busy 

        Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- error -- NdiBundleInstaller::executeStep - Failed Error: FILE_DOWNLOAD_FAILURE 

        Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::setState - Busy -> Faulted 

        Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- error -- PluginDownloader::downloadAsync - Failed to download and install ndi bundle due to reason=FILE_DOWNLOAD_FAILURE, details=Message: net request failed with status - 404 

        Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- event -- eventpdclevel: 2, bundleInstaller: ndi, slimcoreVersion: 2023.05.01.18, reason: FILE_DOWNLOAD_FAILURE, reasonCMD: FILE_DOWNLOAD_FAILURE, details: Message: net request failed with status - 404, status: failure, scenario: ee542f70-b729-48e9-8c8e-f63ec90b3e07, scenarioName: desktop_ndi_download, name: desktop_ndi_download, step: stop, sequence: 1, delta: 217, scenarioDelta: 217, elapsed: 47028, stepDelta: 217, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 24003520, freeMemory: 3354787840, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: maximized, UserInfo.TimeZone: +03:00, vdiMode: 0, previousVDIOptimizationValue: none, Scenario.Name: desktop_ndi_download, Scenario.Step: stop, Scenario.Status: failure,  

         

        Error Message in Teams

        There was a problem downloading the file
        Try turning Production Capabilities on again.

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