Forum Discussion
Production Capabilities no longer supported (NDI) on Apple Silicon?
samuelhaugum2023 Did you find a solution ??
- Ben_syncMar 21, 2023Copper Contributor
samuelhaugum2023 thanks for your answer, I opened a ticket at the support teams... I'll let you updated 😉
- _msftuser_Mar 28, 2023Copper Contributor
Ben_sync any updates. It seems I have the same issue on a M1 Mac mini. I can't activate the NDI features. All is working fine on a PC.
Logs says:
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::download - starting
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::setState - Idle -> Busy
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- error -- NdiBundleInstaller::executeStep - Failed Error: FILE_DOWNLOAD_FAILURE
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::setState - Busy -> Faulted
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- error -- PluginDownloader::downloadAsync - Failed to download and install ndi bundle due to reason=FILE_DOWNLOAD_FAILURE, details=Message: net request failed with status - 404
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- event -- eventpdclevel: 2, bundleInstaller: ndi, slimcoreVersion: 2023.05.01.18, reason: FILE_DOWNLOAD_FAILURE, reasonCMD: FILE_DOWNLOAD_FAILURE, details: Message: net request failed with status - 404, status: failure, scenario: ee542f70-b729-48e9-8c8e-f63ec90b3e07, scenarioName: desktop_ndi_download, name: desktop_ndi_download, step: stop, sequence: 1, delta: 217, scenarioDelta: 217, elapsed: 47028, stepDelta: 217, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 24003520, freeMemory: 3354787840, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: maximized, UserInfo.TimeZone: +03:00, vdiMode: 0, previousVDIOptimizationValue: none, Scenario.Name: desktop_ndi_download, Scenario.Step: stop, Scenario.Status: failure,
Error Message in Teams
There was a problem downloading the fileTry turning Production Capabilities on again.