Forum Discussion
_keith_smith_
Aug 05, 2022Copper Contributor
Production Capabilities no longer supported (NDI) on Apple Silicon?
Hi, Have Production Capabilities (and NDI support in particular) been removed from the latest version of Teams when running on Apple Silicon? Teams just updated itself to version 1.5.00.215...
Ben_sync
Mar 21, 2023Copper Contributor
samuelhaugum2023 Did you find a solution ??
samuelhaugum2023
Mar 21, 2023Copper Contributor
- Ben_syncMar 21, 2023Copper Contributor
samuelhaugum2023 thanks for your answer, I opened a ticket at the support teams... I'll let you updated 😉
- _msftuser_Mar 28, 2023Copper Contributor
Ben_sync any updates. It seems I have the same issue on a M1 Mac mini. I can't activate the NDI features. All is working fine on a PC.
Logs says:
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::download - starting
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::setState - Idle -> Busy
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- error -- NdiBundleInstaller::executeStep - Failed Error: FILE_DOWNLOAD_FAILURE
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- info -- NdiBundleInstaller::setState - Busy -> Faulted
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- error -- PluginDownloader::downloadAsync - Failed to download and install ndi bundle due to reason=FILE_DOWNLOAD_FAILURE, details=Message: net request failed with status - 404
Tue Mar 28 2023 22:31:13 GMT+0300 (Eastern European Summer Time) <878> -- event -- eventpdclevel: 2, bundleInstaller: ndi, slimcoreVersion: 2023.05.01.18, reason: FILE_DOWNLOAD_FAILURE, reasonCMD: FILE_DOWNLOAD_FAILURE, details: Message: net request failed with status - 404, status: failure, scenario: ee542f70-b729-48e9-8c8e-f63ec90b3e07, scenarioName: desktop_ndi_download, name: desktop_ndi_download, step: stop, sequence: 1, delta: 217, scenarioDelta: 217, elapsed: 47028, stepDelta: 217, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 24003520, freeMemory: 3354787840, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: maximized, UserInfo.TimeZone: +03:00, vdiMode: 0, previousVDIOptimizationValue: none, Scenario.Name: desktop_ndi_download, Scenario.Step: stop, Scenario.Status: failure,
Error Message in Teams
There was a problem downloading the fileTry turning Production Capabilities on again.