03-28-2020 08:51 AM
03-28-2020 08:51 AM
we are a group of 50 students trying to set up MS Teams. There is a big issue with notifications.
First of all: notifications for individual chat messages always come up with everyone, on mobile devices as well as in the desktop application. that means notifications in general are enabled.
We have formed a team with 6 channels. Every single one of us has selected the following notification settings for every single channel:
For the most of us, notifications about new posts dont work at all. Neither when the desktop application is running (in the background), nor on the mobile device.
For me personally it works on Android and desktop, but only for some channels. Some of the channels dont even show up in the activity feed, although the posts are received (the name of the channel is printed in bold letters then, but the posts do not bring up a notification or an entry in the activity feed although they should due to the above mentioned notification config).
Also, within the android notification system setting every single point is enabled for MS Teams.
What are we doing wrong? It appears to be completely random and I have wasted all day trying to figure out what the problem is.
Thank you for any good advice.
03-28-2020 09:27 AM
Update: We have added another person and set all notifications to the highest level (Banner and Feed as well as Banner and Email in the Global settings )- nothing appears in his feed, nothing is being pushed. not a single notificaiton. how is this possible?
03-28-2020 09:41 AM
@KeksPower It seems we have found the issue.
Members of teams only get notifications over acitivies in channels if the channel was created AFTER they joint the team. in other words: if a channel was created before someone became a member, the notifications dont work, no matter how the notifications are set up. it just does not work.
So MS Teams is useless! Great work, Microsoft
03-28-2020 01:43 PM
03-29-2020 03:09 AM - edited 03-29-2020 03:17 AM
@Chris Webb Thanks for your reply! Yes, I am 100% sure. Right now I am sitting here with two computers and two mobile phones with two diffrent accounts and the notifications simply dont work. I have created 3 channels and switched all notifications "on" on both accounts. One of the channels work as it shoulds - the other account receives a notification as soon as a new post is made. The other channels just remain silent although the notification settings are EXACTLY the same - I really dont understand it. Right now we dont have a single student in our group with whom the notifications in all channels work as they should.
Also, the global notification settings in the mobile apps are set to "always sent notifications no matter if the desktop app is active or not".
The channels that dont send push notifications neither show up in the activity feed, although the settings should make them appear there.
What the.... is wrong here?
I think there is no chance we can get around it, can we?
03-29-2020 04:29 AM
@Chris Webb Is there any way to contact microsoft directly? My brother told me that Microsoft has several servers that are region based and he assumed that something might be wrong with the server running in our region. We are from west Germany. Is there a way to contact the responsible Microsoft statt for this region in an adequate time?
03-29-2020 05:55 PM
04-01-2020 03:19 AM
many thanks to you! I have just done a quick test with a few users and so far it seems to work properly. If there should appear problems again, I will update this post. Posts like this are pure gold for people who want to google about a problem :)
07-16-2020 10:55 PM
Hi @Chris Webb , I am having the same issue as described by OP. I'm in the Australian Region. The few other users I have checked with in our tenancy seem ok. All was working fine for me until a week or so ago and now nothing new in the activity feed an no notifications, irrespective of settings - both for new channels and old ones that previous sent me notifications just fine. A reinstall of teams cleared out my activity feed history and so is now just blank despite active daily use. Any idea on cause or what to report in a ticket to MS?