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wuwik's avatar
wuwik
Copper Contributor
Dec 29, 2020

Poly X50 with Teams

Hi, I have brand new Poly X50 (3.2.3-280012) with MS Teams App (1449/1.0.96.2020102101) . The first problem is I can not log in in to app. The app hangs on login process. The second is I have some...
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Praveen7770435's avatar
Praveen7770435
Copper Contributor
Apr 17, 2021
Hello
We in our environment have updated all of our Poly to the latest version 4 days ago and we still find that there are intermittent issues while calling a room which is not invited in the original invite. It’s noticed that we have to call the room from a mobile twice or thrice to be able to join a call.
Regards
Praveen
Pavel Yurevich's avatar
Pavel Yurevich
Brass Contributor
Apr 20, 2021
Praveen, can you message me directly on this? Ideally, please share a video of what is happening, version of the Teams clients on both mobile and room system, and export logs from Teams Admin center.
  • bridge-comm's avatar
    bridge-comm
    Copper Contributor
    Apr 26, 2021

    StevenC365Thank you Steven. Polycom only said the customer needed their OTD(One Touch Dial) service. There are several videos on line that also show the Studio X50 with speed dials on the screen, no mention of Realconnect but, I will reach out again.

    Thank you,

    Mike Hancock

  • StevenC365's avatar
    StevenC365
    MVP
    Apr 26, 2021

    bridge-comm 

     

    Teams doesn't natively support SIP conferencing devices, however you can buy a gateway Cloud Video Interop service from a number of vendors, including Poly Realconnect.

     

    Clearly if the device isn't in the native Teams mode Microsoft can't provide support, go back to Poly and ask if it will work with Realconnect. There will be a cost, from Poly.

  • bridge-comm's avatar
    bridge-comm
    Copper Contributor
    Apr 26, 2021

    Pavel YurevichHello Pavel, we have been trying to get Teams to work with the Polycom Studio X50 in "Poly Mode" for a couple of months, without success.

    We set the unit up, to be able to use the 3rd part SIP, Zoom, and Teams. We are able to use both Zoom and the 3rd party SIP. When we add the "Favorite Contact" (which allows the Teams Icon to appear in the Screen, the response is "invalid URL) we can not find the proper URL setting/s to allow the Teams application to operate in tandem with the other applications. We reached out to Polycom and they referred us to Microsoft. 

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