Forum Discussion
Outgoing Teams call never stops ringing on the caller's side
This started with just a couple users a couple days ago now it's spreading.
- Person A Calls Person B via Teams Windows Desktop application.
- Person B Answers.
- Person A still hears ringing on their end. Ending the call does not stop ringing sound, they have to quit the application.
- Ringing stops on Person B's side after the call is answered.
- If person B calls Person A back the same thing happens to Person B.
- Person A calls Person C and the problem does not exist.
We've tried:
- Using a different device on both ends
- Reimaging the computer on both ends
- Patch Teams (there was no update)
- Moving to a different network (phone hotspot)
- Making sure Teams wasn't installed or logged into on any other devices as these users.
- Looked at policies in Teams Admin center and they match for users with and without the issue.
- Having this exact same issue with a few users also.
It seems to be only only internal calls for us, and only a select few users.
Hoping microsoft will acknowledge the issue and release a patch soon as it's very annoying! - Read my post here, known issue. https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-ringing-continues-after-answering/m-p/3723394
