Option for Transferring Call to Voicemail Using the Consult then Transfer Option

Copper Contributor

Scenario: A user is on a call with a customer (external number), they would like to speak to a manager or another internal employee (MS Teams user) so they select the Consult then Transfer option. After consulting the manager they decide they don't want to speak to the customer and would like the call transferred directly to their voicemail without the line ringing. 

 

Is this possible using the Consult then Transfer option? 

If not, is there a way to go back a step after consulting select Transfer, and send directly to voicemail?

 

For context, we use 8X8 as our phone system. 

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