Forum Discussion

Copper Contributor

Feb 10, 2021

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...

Activity

Community

microsoft teams

Sam Cosby
Feb 16, 2021
AJ_Quintana Pedro99 Knightmare

Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).

Sam Cosby,

Teams Engineering PM

bwilson

Microsoft

Does anyone see any event logs in the Windows\Systems log about Kernel Power events?

For example something like this:

Windows Logs\Systems Kernel power 86 The system was shut down due to a critical thermal event

RayDilsons

Copper Contributor

Feb 20, 2021

bwilson, I have seen the message "The system was shut down due to a critical thermal event" in the event logs, and since then am keeping an eye on CPU temperature, which (subjectively) looks a bit high. However, I managed to spot this message one or two times a while ago and haven't seen it ever since. The last 10 unexpected shutdowns while using MS Teams didn't seem to leave this trace. So I assumed that this was a one-off.

Forum Discussion

My Laptop shuts down during TEAMS calls

Share

Resources