Forum Discussion
MY FIX!! MS TEAMS says I'm offline when I'm connected to my network with no issues
My Teams on my laptop kept telling me I was "offline" even though I was connected with a strong signal to my wi-fi, I could browse the web with no issues, connected to VPN and (through VPN), I was RDP'd into servers for work.
This was VERY frustrating as I had meetings to attend and I didn't want to do it on my phone. Plus not being able to communicate (messaging) over Teams.
I tried SO many things:
- Logged out of Teams and logged back in
- Restarted Microsoft services I saw in services.msc
- Uninstalled/reinstalled Teams
- Disconnected and reconnected from my wi-fi
- I had recently changed my password so I cleared out my Microsoft credentials saved in my Credentials manager just to be safe
- Another reboot
Know what FINALLY fixed it? Allowing the app in my Windows firewall...
**BEFORE YOU READ THE REST, I wanted to share a fix that worked for another person (they commented below) - thank you biradarvenkat To resolve this issue, go to Control Panel > Internet Options > Connections > LAN Settings > ensure Automatically detect settings option is checked. |
Another comment with a fix that worked for IanJCI (thanks for sharing!!) Non of the other Fixes worked, but I disconnected from our corporate network, and connected using a new Internet connection not connected to our network. This changed my status to Online, and it has remained online when reconnecting to the corporate LAN
As an Update, Every time I start the computer, Teams shows me offline and I have to unplug the LAN cable, change Internet connection for it to show me as available, then I change back to corporate LAN, and it stays showing available most of the day. |
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If that didn't work for you - please try the steps below 🙂
I already saw a "teams.exe" app in the list of programs and made sure all instances were checked to be allowed through Public & Private but I figured I would navigate directly to the location that my Teams program had in it's properties
So I right-clicked my Teams icon in my taskbar, when the window popped up, I selected Properties. I saw that it had the Target as:
C:\Users\My Username\AppData\Local\Microsoft\Teams\Update.exe
In the Windows Firewall settings, I selected the option to Allow an app or feature through Windows Firewall
I selected the button at the bottom to Allow another app...
The "Add an app" window appeared --> I selected the Browse... button next to the "Path" field
In the Browse window, I navigated to the location that I grabbed from the TEAMS properties window earlier:
C:\Users\My Username\AppData\Local\Microsoft\Teams
Once I was in that folder, I double-clicked the Update.exe application and it appeared in my "Add an app" window as "Microsoft Teams" (of course!)
I pressed the Add button at the bottom. After that, I was magically able to log into Teams with no issues!!! OMG what a relief!
I am hoping to save someone else the headache I had figuring this out lol, it was a fun one!
19 Replies
- biradarvenkatCopper Contributor
To resolve this issue, go to Control Panel > Internet Options > Connections > LAN Settings > ensure Automatically detect settings option is checked
- NinjaMaryBrass Contributor
Thanks for that extra info!! I appreciate it - sorry for the late response 😀
- DSg-townCopper Contributor
THANK YOU for this! My Teams suddenly wouldn't work and I spent all afternoon and some of my bosses' time troubleshooting this, and your solution worked. (I'm not sure why this was suddenly a problem, but I'm going to count it as a win.) THANK YOU!
- NinjaMaryBrass Contributor
Awesome!!! I posted, not knowing if it would help anyone, but wanting to share the knowledge since it helped ME - so I'm glad it helped you!!! 😄🙌
- jradnyCopper Contributor
This also just worked for me!
- Hugo_MinneyCopper Contributorthis has been a problem haunting me for a couple of months - and WhatsApp has just started complaining too!
I've followed your instructions, although as it was an intermittent problem I don't know if it worked yet.
Very clear instructions! Beats me why Microsoft's own flagship product doesn't work with Microsoft's own firewall though!