Forum Discussion
AndreiaMonteiro
Oct 16, 2023Copper Contributor
endnote and teams
Hello!
Is it possible to alocate endnote inside microsoft teams? How can i do it?
Thank you.
No RepliesBe the first to reply
Hello Teams Expert,
\n\n
I would like to know how I can integrate MS teams with a CRM database that contains the information of some contacts.
\n\n
So whenever a caller call someone on Teams, a custom web page is displayed that contains the info of this caller, which are queried from the CRM database
\n\n
Is this doable? and if yes, what is the integration and The APIs required
\n\n
Best Regards
\n\n
\n
\n
","body@stringLength":"525","rawBody":"
Hello Teams Expert,
\n\n
I would like to know how I can integrate MS teams with a CRM database that contains the information of some contacts.
\n\n
So whenever a caller call someone on Teams, a custom web page is displayed that contains the info of this caller, which are queried from the CRM database
\n\n
Is this doable? and if yes, what is the integration and The APIs required
\n\n
Best Regards
\n\n
\n
\n
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\n
Here is the document which will get you started on Teams and Dynamics 365 integration
\n\n
Overview of Microsoft Teams integration with Dynamics 365 apps | Microsoft Docs
\n\n
However, from what you describe below I would also look into Microsoft Contact Centre solution which was announced at Inspire
\n\n\n
Microsoft Unveils Digital Contact Centre Platform at Inspire 2022 - UC Today
\n\n
And also look into Azure Communications Too
\n\n
Connect to Azure Communication Services | Microsoft Docs
\n\n
Particularly via the last two solutions, via these methods you should have the ability to address your scenario: when someone calls it links to a contact and their business information
\n\n
Hope that helps to get you started.
\n\n
Best, Chris
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