Forum Discussion
JCC77
Sep 04, 2020Copper Contributor
MS Teams Crashes often on Core 2 Duo laptop
Hope everyone is doing well. So, just as many other families, we've had to pull out several laptops and computers to join our increased remote calls and meetings. We've already purchased a new lapt...
- Sep 06, 2020Hi,
Sometimes it is not enough to have the right amount of memory spec wise as if older, it will be slower memory. As it is more the speed of memory that improves as 1GB is 1GB. Same is true for HDDs in terms of Solid State.
However sorry for propably stating the obvious.
I would try the web version if not done so already and see how that performs?
I would also check task manager and confirm that the memory and CPU utilisation are indeed coming from the Teams application? I am sure it will as it is quite thirsty but nothing that should stretch a relatively modern machine, which I appreciate this is probably not.
Also right click the Teams icon in the system tray and do get log. It might have something worthwhile.
Also how much CPU and memory are being utilised when Teams is closed and just the OS running out of interest.
However to summarise it does sound like the high mem and CPU utilisation are the problem but would be good to do a few more checks before spending your hard earned.
Thanks
Henry
mohamedali6035
Copper Contributor
JCC77, I just came across this thread because I was looking for a solution for the same issue you are facing.
I did the same troubleshooting in my Pentium D desktop with 4GB of memory. including OS reinstallation.
Now no other way other than buying a new laptop or desktop for my kid to continue with the Online class. Please share me an idea or a solution u found other than buying a new machine.
I did the same troubleshooting in my Pentium D desktop with 4GB of memory. including OS reinstallation.
Now no other way other than buying a new laptop or desktop for my kid to continue with the Online class. Please share me an idea or a solution u found other than buying a new machine.
JCC77
Sep 07, 2021Copper Contributor
Hi. Unfortunately I wasn't able to make it work. I ended up buying two new laptops. However, someone told me that similar laptops to our old one can run fine, if they run on Win 7. Ours has Win 10. Regards.
- mohamedali6035Sep 08, 2021Copper ContributorThank you for your time and comments on my questions. I will use my New PC and planning to sell the old one.