Oct 20 2020 09:36 AM
Hello Teams Gurus - A user who is owner of the team is experiencing an issue in the Teams client version. She has no issues in the online version. When she clicks on a channel, and then clicks on the Files menu, she doesn't see the secondary menu bar, and she doesn't see any folders/directories. The areas highlighted below are what she's missing.
She has rebooted her machine and still facing the issue. Please advice.
Thanks & Regards,
Khushi
Oct 20 2020 08:05 PM
Oct 21 2020 07:33 AM
@Ethan Stern There are many folders in the Teams folder. Are you sure, I need to delete all of them? Anything in particular to Cache instead?
Thanks,
Oct 21 2020 07:53 AM
@Khushi Shaikh you can delete all of them - they will be recreated once you restart Teams.
If you want to target the folders you can delete the following, but I find it easier just to delete everything.
"%appdata%" and press Enter. Then, Navigate to Microsoft > Teams. Once in the directory, you will need to delete all the files and folders within the following folders:
Application Cache
Blob_storage
Cache
Databases
GPUCache
IndexedDB
Local Storage
tmp
Oct 23 2020 07:20 AM
@Ethan Stern We tried to remove the cache. User is experiencing files and folder missing randomly. So, it appeared and next day disappeared and then reappeared.
Any specific reason?
Oct 29 2020 08:26 AM
Nov 10 2020 03:58 PM
Hello @Ethan Stern - It is recurring issue. any idea why is it happening? Clearing Cache does resolve issue but user is not satisfied with this behavior.
Best Regards,
Feb 22 2024 03:00 AM