Forum Discussion

Brass Contributor

Oct 20, 2020

Missing Files Toolbar in Client application

Hello Teams Gurus - A user who is owner of the team is experiencing an issue in the Teams client version. She has no issues in the online version. When she clicks on a channel, and then clicks on th...

Teams Application

Khushi Shaikh

Brass Contributor

Oct 21, 2020

Ethan Stern There are many folders in the Teams folder. Are you sure, I need to delete all of them? Anything in particular to Cache instead?

Thanks,

Ethan Stern

Iron Contributor

Oct 21, 2020

Khushi Shaikh you can delete all of them - they will be recreated once you restart Teams.

If you want to target the folders you can delete the following, but I find it easier just to delete everything.

"%appdata%" and press Enter. Then, Navigate to Microsoft > Teams. Once in the directory, you will need to delete all the files and folders within the following folders:

Application Cache

Blob_storage

Cache

Databases

GPUCache

IndexedDB

Local Storage

tmp

Khushi Shaikh
Brass Contributor
Nov 10, 2020
Hello Ethan Stern - It is recurring issue. any idea why is it happening? Clearing Cache does resolve issue but user is not satisfied with this behavior.

Best Regards,
Khushi Shaikh
Brass Contributor
Oct 23, 2020
Ethan Stern We tried to remove the cache. User is experiencing files and folder missing randomly. So, it appeared and next day disappeared and then reappeared.
Any specific reason?
- Khushi Shaikh
  Brass Contributor
  Oct 29, 2020
  How to delete this post? This is no longer an issue. It was user's error. The user was not selecting proper channel. I apologize for the post.
  
  Thanks & Regards,